Jacob Nguyen

Throughout my career, I have built my success on leadership, relationship management, and delivering exceptional service. As a Preparation Supervisor with SGS and a Pickleball Professional with Life Time Fitness, I have developed the ability to earn trust, communicate effectively with diverse groups, and guide individuals toward achieving their goals. In my supervisory role, I coordinate teams, manage client projects, solve operational challenges, and maintain strong relationships between departments and customers.

In addition, my work as a Pickleball Professional has allowed me to build a thriving community through coaching, event management, and member engagement, strengthening my ability to connect with people and create lasting relationships.

Squad Leader at Marine Corps Training Center (2018-05)

• Led and mentored team members in pressure environments requiring accountability and discipline
• Coordinated group objectives and ensured successful completion of assigned task under stricter deadlines
• Developed strong leadership, communication, and decision-making skills
• Fostered teamwork, trust, and performance through effective coaching and guidance

Development Project Lead at VSI Parylene (2014-09 – 2018-02)

• Led from projects from planning through execution while ensuring customer requirements were met
• Organized production schedules, inventory management, and operational priorities to support business objectives
• Partnered with engineering and production teams to improve processes and increase efficiency
• Maintain accurate reporting and product tracking using excel and google sheets
• Supported Business growth initiatives through process development and continuous improvement projects

Preparation Supervisor at SGS North America (2018-10 – Present)

• Manage client projects from onboarding through completion, ensuring high quality service and customer satisfaction
• Lead training and development initiatives for new employees, improving team performance and operational consistency
• Analyze complex situations, identify potential risk, and implement proactive solutions to meet project deadlines
• Facilitate communication across multiple departments to ensure successful project execution and client retention
• Demonstrate leadership in a fast-paced environment by balancing customer expectations, operational requirements, and team objectives

Pickleball Professional at Life Time Fitness (2025-01 – Present)

• Manage relationships with 100+ recurring members, providing personalized service and foster long-term client retention
• Coordinated leagues, tournaments, clinics, and special events. Overseeing scheduling, registration, and participant communication
• Educate members on program options and guide them through decision making process based on their needs
• Developed trusted relationships with clients by understanding individual goals and tailored recommendations
• Utilized communication, organization, and consultative sales skills to drive participation and revenue growth

– University of Colorado Colorado Springs (2012 – 2014)

High School Diploma – Thornton High School (2012)