Ashley Ruybal

Dynamic hospitality professional with extensive experience excelling in team leadership and customer service resolution. Proven ability to enhance operational efficiency and train staff effectively. Skilled in food safety standards and process improvement, consistently delivering exceptional dining experiences while maintaining professionalism under pressure.

Supervisor / Expo at Mesa Latin Kitchen (2023-11 – Present)

• Supervised kitchen staff, ensuring compliance with food safety standards to maintain quality.
• Organized daily schedules to optimize staff efficiency during peak hours.
• Trained new employees on kitchen procedures and customer service expectations.
• Resolved customer inquiries and issues, leading to improved dining experience and satisfaction.
• Collaborated with management to implement operational improvements, streamlining service flow.
• Ensured new employees understood company policies and procedures to foster compliance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Greeted guests promptly to enhance their experience

Expo/Barista/Ambassador at Youtopia (2022-11 – 2023-10)

• Prepared coffee drinks and fresh juices, ensuring quality and consistency
• Correctly prep order for guest whether takeout, delivery or in store
• Describe what it is we have to offer, set them up for success on the app
• Explain in detail the precision nourishment concept
• Plated pre-measured meals in 38-degree walk-in, maintaining food safety and presentation standards
• Greet and seat people in a welcoming manner
• Granted guest requests promptly and courteously to enhance satisfaction
• Answer phones to greet and take orders/requests from guests
• Accurately and efficiently prepared trays with correct orders for timely service
• Reviewing the correct order with the guest ensuring quality at the table or takeout
• Prepared, sterilized, and organized tables and utensils for optimal guest experience
• Created a positive first impression by greeting and seating guests promptly.

Expo/Hospitality at Buffalo Wild Wings (2022-04 – 2023-02)

• Greet and seat people in a welcoming manner
• Granted guest requests promptly and courteously to enhance satisfaction
• Answer phones to greet and take orders/requests from guests
• Accurately and efficiently prepared trays with correct orders for timely service
• Reviewing the correct order with the guest ensuring quality at the table or takeout
• Prepared, sterilized, and organized tables and utensils for optimal guest experience

Expo/Hospitality at Buffalo Wild Wings (2014-02 – 2018-08)

• Created a positive first impression by greeting and seating guests promptly.
• Promptly answered phone calls to greet guests and accurately take orders, enhancing customer satisfaction
• Grant requests of guests in a timely and pleasant manner
• Quickly and accurately prepared trays with correct orders for timely guest service
• Reviewing the correct order with the guest ensuring quality at the table or takeout
• Prepared, sterilized, and organized tables and utensils to ensure a clean and welcoming dining environment

Certification in Dental Assisting – Warren Tech (2017-12)

Diploma – Bear Creek High School (2017-05)