Jacolene Daniels

Adaptable professional with a proven ability to learn quickly and adjust to new environments. Expertise in acquiring and applying knowledge effectively to drive results. Committed to continuous learning and adept at navigating change successfully.

Accounting Administrative Assistant - Esquire Technologies Pty Ltd - Pretoria, South Africa, Gauteng

(2018-09 - 2022-04)

• Managed daily accounting tasks, maintaining accurate financial records and ensuring compliance with regulations.
• Processed invoices and payments using accounting software, ensuring accuracy and timely financial management.
• Verified vendor invoices against purchase orders prior to payment processing.
• Reconciled bank statements monthly to maintain financial accuracy.
• Prepared necessary reports for month-end closing activities, supporting financial processes.
• Generated financial reports for management review.
• Coordinated with vendors and clients to efficiently resolve billing inquiries, enhancing overall customer satisfaction.
• Assisted accountants during annual audits by providing essential support.

Recruiter & Administrator - Nazareth House Skills & Development Academy

(2016-06 - 2017-05)

• Sourced and screened potential candidates, reviewing resumes and managing pipelines.
• Screened candidates to identify qualified applicants for various roles, improving selection quality.
• Coordinated interviews between candidates and hiring managers to expedite selection processes.
• Developed job descriptions and postings to attract suitable candidates for open positions.
• Communicated with candidates throughout hiring processes to enhance engagement and candidate experience.
• Collaborated with hiring managers to understand position requirements and expectations.
• Updated HR and management on hiring status for transparency and informed decision-making.
• Maintained applicant tracking system records for all applicants and recruitment activities.

Bookings Coordinator - INTEN Nurse Nursing Agency PTY (LTD)

(2008-06 - 2016-03)

• Coordinated nurse bookings for multiple healthcare facilities, ensuring optimal staffing levels.
• Communicated with healthcare providers to confirm staffing needs promptly.
• Maintained accurate records of nurse availability and assignments, supporting effective scheduling.
• Collaborated with team members to address staffing shortages effectively.
• Managed customer inquiries regarding bookings, providing information on availability and rates.
• Responded quickly to customer feedback regarding their experience with the booking process.
• Cultivated relationships with clients, fostering loyalty and repeat business.

Call Centre Agent & Proofreader - Junk Mail Publishing Pty Ltd

(2003-01 - 2006-01)

• Answered incoming calls, providing professional and knowledgeable customer service.
• Assisted customers with order placements and account management efficiently.
• Maintained strong call control while addressing issues through scripted responses.
• Engaged actively with callers, confirming information and diffusing tensions.
• Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
• Managed customer expectations by clarifying needs and recommending suitable products.
• Prioritized incoming calls based on urgency and importance levels.
• Reviewed manuscripts for grammar, punctuation, and spelling errors to ensure quality.

Higher Certificate - Economics and Business Management Science - UNISA (University of South Africa), Sunnyside, Pretoria (2026-04)

Diploma - Business Management - IQ Academy, East London, South Africa (2025-07)

Certificate - End User Technologies - Damelin College, Hatfield, 0028 (2008-03)

Senior Certificate - Afrikaans 1st Language, English 2nd Language, Biology, Accounting, Business Economics, History - Willowmore Secondary School, Eastern Cape (2001-01)