Jacqueline McCarthy

Bilingual and culturally responsive professional with over a decade of experience in customer service and administrative support. Exceptional in assisting diverse populations, including low-income families, with a trauma-informed approach. Distinguished for strong organizational skills, precise project management, and outstanding interpersonal communication. Seeking to leverage this experience in a mission-driven organization with a commitment to serving communities in need.

As a dedicated and empathetic professional with a background in human-centered advocacy, I have a proven track record of optimizing processes. I excel in delivering bilingual support, effectively addressing inquiries and resolving issues for diverse populations. My commitment to cultural proficiency and personalized support shines through as I offer tailored advice and assistance.

In leadership roles, I have trained and managed teams, ensuring high performance and adherence to organizational standards, consistently achieving high satisfaction ratings through proactive problem-solving and effective communication. I maintain and update client records with meticulous attention to detail, coordinate sensitive services with professionalism, and manage data and financial tracking.

My administrative support ensures smooth operations and accurate record-keeping. Fluent in English and Spanish, I am proficient in various software tools, including customer information systems, Microsoft Office Suite, virtual meeting platforms, and basic graphic design applications.

I bring a thoughtful and principled approach to my work, committed to making a positive impact in the lives of those I serve within nonprofit and advocacy settings.

I hold a Master Certification in Health Coaching from the Dr. Sears Wellness Institute, specializing in wellness for families, individuals, seniors, and pregnant mothers. Additionally, I am an accredited EFT/TFT Tapping Practitioner through The Priority Academy. I am currently training in Somatic Experiencing, Parts Work, and Life Coaching, enhancing my skills in emotional regulation and holistic well-being.