Jacqueline Ratley

Compassionate and detail-oriented Customer Support Specialist with a strong background in high-volume customer service, active listening, and technical systems. Holds a Bachelor of Science in Information Technology, combining strong technical troubleshooting ability with empathetic communication to resolve inquiries efficiently. Skilled in navigating complex software tools, adhering to privacy and compliance protocols, and providing high-quality support in fast-paced environments.

Dedicated to delivering accurate, timely, and empathetic service to every customer.

Cashier & Customer Service Associate - Arby's

(2009-06 - 2010-09)

• Resolved customer inquiries and concerns promptly using active listening and empathetic communication.
• Maintained strict adherence to company guidelines and quality standards during high-volume periods.
• Collaborated closely with cross-functional team members to maintain smooth operations and minimize wait times.

Assembly & Quality Assurance Associate - Genesis

(1999-05 - 1999-09)

• Inspected products and components against strict quality assurance metrics to maintain high service standards.
• Followed detailed process documentation while adapting quickly to shifting priorities and new procedures.
• Partnered with team members to achieve daily target deliverables under tight deadlines.

Lead Customer Service & Waitstaff - Pizza Inn

(1994-06 - 1994-09)

• Addressed and resolved customer issues efficiently, ensuring a positive experience and clear communication.
• Systematically documented order and account details to ensure complete accuracy and timely request fulfillment.
• Tailored communication styles to meet the unique needs of diverse customers in dynamic service situations.

Bachelor of Science - Information Technology - University of Phoenix (2026)

Google IT Support Certificate Program / Coursework - Purdue University Global (2023)

General Coursework - Information Technology - DeVry University – Orlando (2024)