Jada Hunter

Motivated and detail-oriented healthcare professional with over nine years of experience in patient-facing and leadership roles. Proven ability to deliver high-quality patient care, support clinical teams, and manage sensitive situations with professionalism and empathy. Skilled in problem-solving, communication, and maintaining compliance with healthcare standards and protocols.

Highly organized and analytical, with a strong commitment to patient safety and positive outcomes. A dedicated team player eager to contribute to a dynamic medical environment while continuing to grow in clinical knowledge and leadership development.

Specimen Collector/ Office Manager at Good Form Lab (2021-01 – Present)

• Monitor clinical productivity, quality, and accuracy; implement process improvements to improve efficiency and patient care. Oversee phlebotomy services, ensuring proper specimen collection and compliance with safety standards.
• Manage budgets, control costs, and oversee equipment and supplies. Maintain accurate records, prepare reports, and ensure audit readiness.
• Hire, train, and supervise staff, provide coaching and performance support.

Claims Examiner II at Delta Dental (2020-01)

• Corrected and input claim data to enable efficient and accurate system adjudication.
• Adjudicated complex claims while maintaining a strong focus on quality, compliance, and turnaround time.
• Collaborated with cross-functional departments to resolve discrepancies and ensure claims were processed in alignment with policy and regulatory standards.
• Followed compliance management procedures to support audit readiness and uphold company integrity.

Front Office Manager/ Dental Assistant at Advance Family Dental (2024-01 – 2025-12)

• Oversaw daily front and back office operations, ensuring efficient scheduling and excellent patient service
• Managed insurance verification, billing, and claims submission with timely follow-up
• Supervised, trained, and supported front office staff to maintain smooth office workflow
• Maintained accurate patient records and ensured compliance with HIPAA and OSHA regulations
• Handled financial duties including payment collection, daily deposits, reporting, and office supply management

Bachelor of Business Management in Business Management – Georgia State University (2024-01)

Dental assistant certification in Dental Assisting – Atlanta Dental Assistant School (2018-01)