Ophthalmic Technician - Ocala Eye - Ocala, FL
(2025-11)
Perform comprehensive ophthalmic/optometric workups for routine, specialty, postoperative, and urgent patient visits in a high-volume, multi-location practice
- Independently conduct cataract and glaucoma evaluations, obtaining accurate clinical data to support physician diagnosis, treatment planning, and surgical decision-making
- Perform visual acuity testing, manual and automated refractions, pupillary assessment, extraocular motility (EOMs), confrontation visual fields, anterior chamber angle assessment, color vision, stereopsis, Goldmann applanation tonometry, tonopen, and pachymetry
- Obtain high-quality diagnostic imaging, including Optical Coherence Tomography (OCT) and DP photos as needed, ensuring accurate image acquisition and documentation
- Utilize Marco integrated with Epic for computerized refractions and maintain complete, accurate documentation within NextGen EMR
- Assist with ophthalmic plastics and eyelid evaluations by performing comprehensive patient workups and preparing patients for physician examination
- Adapt examination techniques to successfully evaluate pediatric, geriatric, autistic, nonverbal, cognitively impaired, and neurologically complex patients, including those with Parkinson's disease and dementia
- Maintain efficient patient flow while collaborating closely with physicians and clinical staff to deliver exceptional clinical care in a fast-paced, multi-provider environment
- Communicate effectively with a diverse patient population
Ambassador, Special Operations Telescribe - ScribeAmerica - Remote
(2023-03 - 2025-02)
- Train, mentor, and support new scribes through pre-clinical bridge training, ensuring accurate documentation and clinical readiness
- Maintain provider schedules by anticipating needs and streamlining workflows, allowing clinicians to stay focused on patient care
- Multitask in high-volume clinics by documenting patient encounters, ordering labs, imaging, and referrals with accuracy and efficiency
- Assisted in multiple specialities (family medicine, internal medicine, pediatrics, supportive care, urology)
- Develop and update provider-specific preference sheets, improving workflow efficiency and consistency across clinical teams
- Used my limited knowledge of Hindi and Spanish and documented patient encounters under the supervision of the Hindi or Spanish speaking clinician
- Serve as a point of contact for troubleshooting and process development, supporting providers and fellow scribes
- Recognized for adaptability, organizational skills, and attention to detail
- Contribute to team development by sharing best practices and providing peer support and performance feedback
Centralized Scheduler - CaptionCall (Sorenson) - Salt Lake City, Utah (Remote Position)
(2021-12 - 2023-02)
- Handling multiple phone calls daily
- Multitasking between outbound and inbound calls
- Scheduling CaptionCall phone installation appointments
- Memorizing time zones for all 50 states
- Using de escalation techniques if needed for customers
- Keeping the installers on track with appointments
- Keeping the installers in reasonable mileage for their work days
- Completing my workload independently and assisting other coworkers if needed
- Educating interested customers about the CaptionCall service and phone
- Maintaining customer confidentiality
Certified Paraoptometric Assistant/Lead Technician - Family Vision Center - Rockledge, FL
(2016-02 - 2021-12)
- Doing complete work ups to prepare the patient to see the Dr
- Pretesting (Auto Refractor, NCT, Color Testing, Stereo Testing, Case History, Chief Complaint, Checking Visual Acuity, Refracting Patients Using an Automatic Phoropter, etc)
- Insertion and Removal Training for new contact lens wearers and educating proper hygiene
- Helping out in chart prep, reception, and optical if needed (dispensing)
- Operating Visual Field and OCT Machines for testing
- As the lead technician I was responsible for keeping up with the patient flow, being aware of everything that is going on with each appointment, answering questions my coworkers had, training new technicians, and keeping the doctor on schedule
Seasonal Sales Associate - Cost Plus World Market - Melbourne, FL
(2019-10 - 2020-01)
- Organized and stocked new items
- Maintained a clean store
- Working the cash register and handling money
- Handling customer care needs
- Provided a positive shopping experience for all customers
- Multitasking positions during the day in a fast paced environment
- Handled returns and online pick ups
Optometric Technician - Pinnacle Eye Center - Melbourne, FL
(2015-11 - 2016-02)
- Working patients up to see the MD/OD
- Assisting the MD in Yag Lasers
- Performing Visual Field, OCT, and FDT Testing
- Cleaning and Sterilizing Instruments
Optometric Technician/Retail Associate - LensCrafters - Merritt Island, FL
(2015-01 - 2016-01)
- Assisting the Optometrist with patient care by working up the patients to see the doctor
- Verifying Insurances
- Preparing and Filing Charts
- Reception (Answering phone calls in a respectful manner)
- Ordering Contacts Lenses
- Retail Associate (Adjusting Frames, helping the team by making sure every customer is taken care of, helping pick out frames and answering questions, calling other stores to check on frames, etc)
Technician/Scribe/Receptionist - Brevard Eye Center - Merritt Island, FL
(2014-03 - 2014-11)
- Testing (Visual Field, OCT, ECC)
- Assisting technicians when needed (helping get patients ready to see the O.D. by doing the work up, taking Fundus Photos, auto-refracting, dilating)
- Working with the O.D. in the room as a scribe
- Answering phone calls
- Scheduling appointments
- Prepping charts for upcoming appointments
