Jahquez Laughlin

Results-driven Public Safety Officer with 2+ years in security, dispatch, and logistics. Skilled in conflict resolution, emergency response, and high-pressure decision-making. Committed to operational excellence and a safe, compliant environment.

PUBLIC SAFETY OFFICER / DISPATCH OFFICER - UVA HEALTH - MANASSAS, VA, USA

(2024-05)

Maintain campus security through proactive patrols, emergency response coordination, and implementation of safety protocols while fostering positive community relations. Partner with healthcare staff to ensure secure environment, conduct security assessments, and manage access control systems for optimal facility protection. Monitor surveillance systems, document incidents, and coordinate with law enforcement while maintaining detailed security logs and compliance reports.

Guide visitors, respond to emergency situations, and provide assistance to medical staff while ensuring adherence to safety protocols. Facilitate effective communication among security personnel and healthcare staff by improving coordination between security personnel and healthcare staff during critical situations.

• Leverage advanced dispatch software to prioritize emergency calls and allocate resources effectively under high-pressure conditions
• Maintain accurate logs and incident reports for all dispatch activities, supporting investigations and operational reviews
• Apply CPR and First Aid certifications to respond swiftly to on-site emergencies, ensuring patient and staff safety

CARGO AGENT - SWISSPORT CARGO SERVICES, STERLING

(2022-03 - 2023-05)

Accurately Managed cargo operations, coordinated shipment logistics, and maintained ecu documentation while ensuring compliance with international regulations. Processed incoming and outgoing freight with accuracy and efficiency using integrated systems. Resolved shipping queries, and maintained strong relationships with clients while ensuring cargo safety.

Monitored cargo documentation accuracy and maintained comprehensive digital records, ensuring seamless customs clearance processes. Developed comprehensive audit protocols for dangerous goods documentation, ensuring perfect compliance with IATA regulations. Streamlined dangerous goods handling procedures and implemented rigorous quality control measures for international air freight operations.

• Managed time-sensitive cargo operations at a high-volume airport facility, ensuring compliance with safety and handling regulations
• Coordinated logistics documentation and data entry with strong attention to detail, minimizing errors and delays
• Collaborated cross-functionally with airline and ground teams to maintain efficient cargo flow and on-time delivery targets

SALES REPRESENTATIVE - WIRELESS ADVOCATES - DUMPRIES, VA, USA

(2021-03 - 2022-08)

Led wireless device sales initiatives, developed client relationships, and exceeded monthly targets through consultative selling approaches. Analysed customer needs to recommend optimal wireless solutions, maintaining high customer satisfaction rates and consistent sales growth. Partnered with team members to enhance store performance, share product knowledge, and implement successful sales strategies.

Managed complex wireless service contracts, ensuring accurate documentation and compliance while maintaining customer trust. Provided exceptional customer support, resolved technical issues, and facilitated smooth transitions to new wireless services.

• Drove wireless product sales through consultative customer engagement, consistently meeting revenue targets