Jaimi Norton

With over 20 years of experience in the service industry, a proven track record in franchise management, and a strong focus on operational excellence, I bring the skills and dedication required to enhance and support any management position.

In my current role as part of the franchisor team. I oversee operational models that align with franchise goals, ensuring streamlined workflows and measurable outcomes. My expertise in vendor management, process improvement, and relationship-building has enabled me to support franchisees effectively, fostering growth and collaboration within the network.

Highlights of my qualifications include:

● Successfully managing installation operations with a focus on KPIs, service benchmarks, and team performance metrics.

● Coordinating cross-functional teams to implement scalable solutions, including launching new systems like CBD Manager for data-driven decision-making.

● Spearheading factory operations to support efficient product delivery for franchise needs.

● Organizing events and fundraisers, showcasing my ability to connect with stakeholders and drive engagement.

What sets me apart is my passion for creating cohesive franchise systems where every detail contributes to the larger picture of success. I thrive in environments where I can combine my organizational skills with my commitment to service excellence.

Operations leader with over 20yrs of experience in service and franchise industries, including closet manufacturing and installation. Skilled in backend operations, process development and KPI tracking using our proprietary software. Proven ability to manage cross functional owners and teams. Known for a friendly, hands on leadership style and a deep understanding of both the field and office operations.

Don Lugo HS -graduated

University of Maine Machias 1yr

Central Connecticut State University 1yr