JaKayla Burrell

Fundraiser Chair of VCU SHRM Chapter | Studying Psychology and Human Resources at Virginia Commonwealth University (VCU). Aspiring HR professional with a strong ability to adapt, innovate, and deliver results efficiently. As a VCU SHRM officer, I emphasize people, balance multiple responsibilities, and build strong relationships. Skilled in both independent and team settings, with a passion for driving positive change.

HR Intern and Co-Op MAY 2024 – Evonik Industries - Richmond, VA

 Assisted in developing and implementing corporate branding strategies to enhance the retention of early career employees & to increase the awareness of corporate Employee Resource Groups (ERGs).

 Led the planning and execution of high-profile corporate events, enhancing company visibility and stakeholder engagement.  Facilitated brainstorming sessions with senior leadership to generate innovative branding ideas, contributing to a refreshed corporate identity.

 Managed social media accounts to increase brand awareness and engagement focused on early career recruiting and retention.

 Provided administrative and strategic support to the HR and branding teams, ensuring seamless operations and alignment with overall business goals.

SHRM Fundraising Chair NOV 2023 – Present Virginia Commonwealth University - Richmond, VA

 Monitors fundraising efforts to be sure that ethical practices are in place, donors are acknowledged appropriately, and that fundraising efforts are cost-effective.  Presents reports on proposed fundraising activities at board and association meetings for approval.

 Actively contributes ideas during meetings to enhance fundraising initiatives and improve organizational efforts.

Customer Service Associate MAY 2023 – MAR 2024 Old Navy - Newport News, VA

 Assisted customers in selecting merchandise by providing knowledgeable recommendations, enhancing the overall shopping experience and supporting sales objectives.

 Operated the point-of-sale (POS) system to process transactions efficiently, handle returns, and address customer inquiries regarding payments and promotions.  Maintained an organized and well-stocked sales floor, ensuring inventory accuracy and a seamless retail environment.

 Provides outstanding customer service by understanding the customer needs, being courteous, and maintaining professionalism in difficult situations.

Team Member MAY 2022 – AUG 2022 Starbucks - Grafton, VA

 Greeted and interacted with customers, providing excellent customer service, acting with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.

 Operated the cash register, processed payments, and ensured accurate transactions following company cash handling policies.

 Executed food & beverage processes including replenishment, pulls, stocking, zoning, in-stocks routines, data accuracy, rotation, backstock.

Team Member SEP 2020 – JUL 2021 Chick-Fil-A - Newport News, VA

 Provided excellent customer service, ensuring customer satisfaction and upholding company standards.

 Managed food & beverage processes, including inventory replenishment, stocking, and ensuring data accuracy for efficient operations and product freshness  Handled register transactions, including cash and credit card payments, and managed opening and closing duties.

Psychology, B.S. - Minor in Human Resource Management

Graduation Date: MAY 2025

Virginia Commonwealth University - Richmond, VA GPA: 3.8