Administrative Support Specialist / Project Support - Western Door Federal - Washington, DC
(2025-07)
- Provide operational continuity during high-volume periods by managing task tracking systems, prioritizing workflows, and ensuring zero-delay processing of time-sensitive applications.
- Monitor task progress dashboards and execute follow-up protocols to resolve bottlenecks and maintain SLA compliance across cross-functional teams.
- Maintain documentation standards and continuity-of-operations records aligned with federal administrative requirements.
Orthopedic Office Manager - Great Hill Solutions – Fort Belvoir (ATAMMC) - Fort Belvoir, VA
(2022-09 - 2025-01)
- Directed healthcare operations for a 12-provider orthopedic surgery department, achieving 85% OR utilization through strategic scheduling and workflow redesign.
- Reduced revenue cycle leakage by 30% by auditing and optimizing clinical workflows across EHR platforms (AHLTA, CHCS, MHS Genesis, PowerChart).
- Led quality control audits of medical records for accuracy and regulatory compliance with NIH and DoD standards, mitigating risk and improving documentation integrity.
- Developed and presented KPI performance reports to senior leadership, identifying operational trends and recommending data-driven solutions.
- Initiated, planned, and monitored utilization of health care policies and procedures to ensure cost-effective, patient-centered service delivery.
- Maintained strict PII/PHI safeguards in accordance with HIPAA and DoD privacy regulations.
Emergency Room Medical Support Assistant - Spectrum Healthcare Resources – Fort Belvoir (ATAMMC) - Fort Belvoir, VA
(2022-02 - 2022-09)
- Served as subject matter expert on 8+ data repository systems (CHCS, AHLTA, Cerner, MHS Genesis, IMPAX, JLV, Epic, PowerChart), ensuring accurate patient data management and seamless clinical operations.
- Processed and reviewed high-dollar insurance claims for accuracy, applying SOP and compliance protocols to reduce claim errors and denials.
- Compiled operational and patient care reports utilized by senior management to drive clinical performance improvements.
- Coordinated and drafted military administrative documents, memorandums, and medical correspondence in compliance with federal standards.
Office Administrator - Spectrum Healthcare Resources - Dumfries, VA
(2018-03 - 2020-12)
- Managed records in compliance with federal laws, regulations, and DoD guidance, maintaining data integrity across all patient files.
- Designed and implemented a comprehensive employee wellness program in coordination with medical and administrative directors.
- Maintained SOP manual and emergency preparedness plans to ensure operational continuity and regulatory readiness.
Office Administrator - Federal Occupational Health at GAO - Washington, DC
(2016-12 - 2018-03)
- Oversaw daily clinical operations including physical examinations, screenings, and employee wellness programs for a federal occupational health center.
- Leveraged healthcare data analytics to monitor interface errors, appointment utilization, clinical coding accuracy, and uniform business rules, ensuring fidelity of productivity data.
- Provided staff supervision: evaluated performance, identified training needs, resolved complaints, and enforced minor disciplinary measures.
Office Coordinator - Spectrum Healthcare Resources - Fairfax, VA
(2015-09 - 2016-07)
- Supported senior and mid-level management with workflow optimization, increasing administrative accuracy and processing efficiency.
- Managed medical records area; assessed, correlated, and verified patient data to maintain compliance and accuracy.
- Built and sustained positive working relationships with military families from diverse backgrounds, enhancing patient satisfaction and organizational culture.
Patient Services Administrator / Clinical Technician - Georgetown University Hospital - Washington, DC
(2013-12 - 2015-09)
- Supported implementation of clinical regulations and supervised medical personnel to promote effective interdepartmental teamwork.
- Administered patient benefits, resolved claims, approved invoices, and communicated benefit information — contributing to revenue cycle accuracy.
- Prepared comprehensive patient care reports and status updates for physician and administrative staff review.
- Delivered hands-on patient care in a 16-bay clinical area including vital signs monitoring, specimen collection, and emergency response for adults and pediatrics.
Ward Clerk / Patient Care Technician - Liberty Regional Medical Center - Hinesville, GA
(2012-04 - 2013-12)
- Managed daily financial operations, transcribed physician orders, and maintained organized patient medical, laboratory, and radiology records.
- Responded to high-acuity emergency situations including cardiac arrest, trauma, and mental health crises with composure and protocol compliance.
