Bria De Vaughn

Highly organized and compassionate Medical Administrative Professional with over 11 years of healthcare experience supporting physicians, clinical staff, and patients in primary care, family medicine, internal medicine, endocrinology, behavioral health, and outpatient medical settings. Experienced in electronic medical records (EMR/EHR), patient scheduling, insurance verification, referrals, medical billing and coding support, prior authorizations, patient registration, and front office operations. Proven ability to coordinate closely with physicians to ensure efficient patient flow while maintaining HIPAA compliance and delivering exceptional patient-centered service.

Recognized for strong communication, leadership, multitasking, and problem-solving abilities in fast-paced healthcare environments.

Member Services Representative at Kaiser Permanente (2024-03 – Present)

• Deliver exceptional customer service by assisting members with healthcare benefits, enrollment, billing questions, and account management.
• Resolve complex member concerns while maintaining confidentiality and HIPAA compliance.
• Process payments and accurately post transactions.
• Update member demographics and insurance information within electronic systems.
• Collaborate with providers and internal departments to ensure timely resolution of healthcare issues.
• Perform administrative duties including documentation, reporting, scheduling support, and data entry.

Patient Access Representative at Baptist Health Medical Group (2022-05 – 2024-04)

Supported multiple physicians in Primary Care, Family Medicine, Internal Medicine, and Endocrinology practices by managing front office operations and ensuring an exceptional patient experience.

• Coordinated daily physician schedules and managed patient appointments using EMR software.
• Performed patient registration, demographic updates, and insurance verification.
• Verified insurance eligibility, benefits, referrals, authorizations, and copay requirements.
• Worked closely with physicians, nurses, and clinical staff to coordinate patient care and maintain efficient office workflow.
• Assisted with medical billing functions including reviewing demographic accuracy, insurance information, CPT and ICD-10 coding support, and claim preparation.
• Processed referrals and coordinated specialty appointments.
• Maintained accurate electronic medical records by scanning, uploading, and documenting patient information within Epic EMR.
• Answered high-volume telephone calls, addressed patient concerns, and scheduled follow-up appointments.
• Ensured HIPAA compliance while maintaining confidential patient records.
• Assisted leadership with onboarding and training new front office employees.
• Coordinated communication between providers, specialists, pharmacies, laboratories, and patients to facilitate continuity of care.
• Supported daily office procedures including check-in, check-out, payment collection, and appointment reconciliation.

Mental Health Technician at Wellpath (2013-08 – 2019-10)

• Assisted licensed healthcare professionals in delivering behavioral and mental health services.
• Monitored patient behaviors and documented observations within electronic medical records.
• Recorded vital signs and reported changes in patient condition.
• Assisted with medication administration under physician direction.
• Collaborated with psychiatrists, nurses, social workers, and interdisciplinary teams.
• Maintained accurate documentation while complying with HIPAA standards.
• Responded effectively to crisis situations using de-escalation techniques.
• Supported treatment planning through behavioral observation and patient progress reporting.

Direct Support Professional at Sunrise Community (2009-08 – 2015-10)

• Delivered compassionate care for individuals with developmental disabilities.
• Assisted with activities of daily living while promoting independence.
• Implemented individualized care plans and behavioral interventions.
• Administered medications and documented patient progress.
• Maintained confidential client records.
• Collaborated with physicians, nurses, case managers, and behavioral specialists.
• Reinforced independent living skills and community integration.
• Ensured compliance with healthcare regulations and organizational policies.

Diploma in Medical Assisting – College of Business & Technology

High School Diploma – American Worldwide Academy