Unit Secretary - HCA Healthcare: Houston - Kingwood - Kingwood, Texas
(2023-06)
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Managed the front desk area ensuring neatness at all times.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
Front Desk Receptionist - Genesis Health And Wellness Clinic and Spa - Houston, Texas
(2020-03 - 2023-03)
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Drafted professional business documents, spreadsheets, and correspondence.
- Conducted scheduled mobile COVID testing.
- Checked daily COVID results, those customers with negative results offered the provider service as a means of treatment.
- Scribed providers notes into the EMR.
Sr. Patient Service Representative - Houston Methodist - The Woodlands, Texas
(2019-11 - 2020-11)
- Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
- Scheduled patient appointments, updated patient records, maintained accurate documentation in the electronic health record system.
- Answered incoming calls from patients and providers with inquiries regarding medical services and procedures.
- Provided excellent customer service to ensure a positive experience for all customers.
- Processed payments for services rendered by completing credit card authorization forms and accurately documented all financial transactions.
- Applied HIPAA privacy and security regulations while handling patient information.
Sr. Administrative Unit Assistant - Houston Methodist - Houston, TX
(2017-07 - 2019-11)
- Assisted with coordinating and scheduling unit meetings, events, and activities.
- Organized patient records in accordance with established protocols.
- Provided administrative support to the nursing team and other healthcare professionals.
- Processed orders for supplies, equipment, and medications.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Maintained accurate documentation of patient information and medical records.
- Greeted patients upon arrival and provided assistance as needed.
- Compiled statistical reports from various sources for review by senior management staff. Hand Hygiene Audits.
Health Unit Coordinator - Memorial Hermann Hospital - Houston, TX
(2012-04 - 2015-12)
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with scheduling appointments for patients and doctors.
- Greeted visitors and directed them to the proper area of the office.
- Prepared new patient files by entering demographic information into a computer system.
- Verified insurance coverage prior to patient visits.
- Maintained inventory of medical supplies and equipment in health unit.
- Provided administrative support to nursing staff as needed.
- Created spreadsheets and reports from data gathered from patient files.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Assisted with orienting new employees to departmental procedures.
Patient Services Coordinator - MD Anderson Cancer Hospital - Houston, Texas
(2008-06 - 2012-04)
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Processed referrals for specialty care services as needed.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Coordinated the release of medical records to third parties upon request.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Reviewed patient charts prior to physician visit to ensure accuracy.
- Ensured all patient forms were completed properly before submitting them for processing.
- Updated patient demographic information as needed in EHR system.
- Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Organized and maintained patient charts with proper classification and filing systems.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
OR Scheduler - Harris County Hospital District - Houston, Texas
(1982-08 - 2003-10)
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Coordinated with other departments regarding resources needed for specific projects.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Communicated schedule changes effectively throughout the organization when necessary.
- Scheduled and confirmed appointments.
Sr. Quality Management Support Specialist - Harris County Hospital District - Houston, Texas
(1996-02 - 2001-10)
- Assisted management team with administrative tasks, such as creating presentations, scheduling meetings and taking minutes.
- Provided support to the Director of Operations in developing and maintaining project plans, budgets and timelines.
- Organized and maintained filing systems for documents related to projects, contracts, invoices.
- Processed incoming mail and distributed it to appropriate personnel within the organization.
- Conducted research on behalf of the management team when needed.
- Prepared meeting materials including agendas, handouts, slideshows or other visuals prior to each meeting.
- Performed data entry duties into various databases used by the department or company-wide applications.
- Answered phones calls from customers or vendors seeking assistance from the management team.
- Compiled information from multiple sources into concise summaries for use by upper-level managers during decision-making processes.
- Supported Human Resources department with onboarding new employees or processing employee records updates.
- Interacted with external stakeholders such as vendors, suppliers or customers in order to provide them with necessary information.
- Set up conference rooms prior to executive meetings including arranging chairs, tables, refreshments accordingly.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
- Attended meetings as management's representative to report on proceedings.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Reviewed, proofread and edited documents to prepare for management signature.
- Coordinated and facilitated calendars to arrange appointments, meetings and conferences.
- Received and screened incoming calls and visitors, alerting management to priority matters.
- Supported financial management tasks, including invoicing and processing expense claims.
- Coordinated with IT department to resolve technical issues and maintain office equipment.
