Earlene Johnson

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs.

Experience with electronic recordkeeping and insurance documentation. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. With customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Unit Secretary - HCA Healthcare: Houston - Kingwood - Kingwood, Texas

(2023-06)

• Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
• Answered telephone calls promptly and directed them to appropriate personnel or departments.
• Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
• Greeted visitors and patients in a courteous and friendly manner.
• Managed the front desk area ensuring neatness at all times.
• Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
• Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
• Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
• Provided patient information to facilitate timely admissions and discharges.

Front Desk Receptionist - Genesis Health And Wellness Clinic and Spa - Houston, Texas

(2020-03 - 2023-03)

• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Updated customer information in databases regularly to ensure accuracy of records.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Drafted professional business documents, spreadsheets, and correspondence.
• Conducted scheduled mobile COVID testing.
• Checked daily COVID results, those customers with negative results offered the provider service as a means of treatment.
• Scribed providers notes into the EMR.

Sr. Patient Service Representative - Houston Methodist - The Woodlands, Texas

(2019-11 - 2020-11)

• Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
• Scheduled patient appointments, updated patient records, maintained accurate documentation in the electronic health record system.
• Answered incoming calls from patients and providers with inquiries regarding medical services and procedures.
• Provided excellent customer service to ensure a positive experience for all customers.
• Processed payments for services rendered by completing credit card authorization forms and accurately documented all financial transactions.
• Applied HIPAA privacy and security regulations while handling patient information.

Sr. Administrative Unit Assistant - Houston Methodist - Houston, TX

(2017-07 - 2019-11)

• Assisted with coordinating and scheduling unit meetings, events, and activities.
• Organized patient records in accordance with established protocols.
• Provided administrative support to the nursing team and other healthcare professionals.
• Processed orders for supplies, equipment, and medications.
• Answered incoming calls and directed them to the appropriate personnel or department.
• Maintained accurate documentation of patient information and medical records.
• Greeted patients upon arrival and provided assistance as needed.
• Compiled statistical reports from various sources for review by senior management staff. Hand Hygiene Audits.

Health Unit Coordinator - Memorial Hermann Hospital - Houston, TX

(2012-04 - 2015-12)

• Answered incoming calls and routed them to the appropriate departments or staff members.
• Organized patient records, charts, and other documents in an orderly manner.
• Assisted with scheduling appointments for patients and doctors.
• Greeted visitors and directed them to the proper area of the office.
• Prepared new patient files by entering demographic information into a computer system.
• Verified insurance coverage prior to patient visits.
• Maintained inventory of medical supplies and equipment in health unit.
• Provided administrative support to nursing staff as needed.
• Created spreadsheets and reports from data gathered from patient files.
• Managed daily operations of the health unit including filing, faxing, photocopying.
• Assisted with orienting new employees to departmental procedures.

Patient Services Coordinator - MD Anderson Cancer Hospital - Houston, Texas

(2008-06 - 2012-04)

• Greeted patients and visitors in a friendly and professional manner.
• Ensured medical records were accurately updated with patient information.
• Assisted with scheduling appointments for patients.
• Provided administrative support to physicians, nurses, and other healthcare personnel.
• Processed referrals for specialty care services as needed.
• Maintained accurate documentation of patient visits and follow-up care plans.
• Coordinated the release of medical records to third parties upon request.
• Facilitated communication between clinical staff members to ensure continuity of care.
• Reviewed patient charts prior to physician visit to ensure accuracy.
• Ensured all patient forms were completed properly before submitting them for processing.
• Updated patient demographic information as needed in EHR system.
• Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Organized and maintained patient charts with proper classification and filing systems.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Assembled registration paperwork and placed identification bands on patient.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
• Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
• Conducted financial counseling for patients, explaining payment options and assistance programs.
• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
• Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
• Utilized hospital systems to update patient records, ensuring accuracy and completeness.
• Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.

OR Scheduler - Harris County Hospital District - Houston, Texas

(1982-08 - 2003-10)

• Developed and maintained scheduling procedures to ensure timely completion of projects.
• Created, updated, and monitored project schedules for multiple departments.
• Maintained accurate records of all tasks completed by the team.
• Provided support in identifying critical path activities to ensure deadlines are met.
• Coordinated with other departments regarding resources needed for specific projects.
• Resolved scheduling disputes between internal stakeholders in an effective manner.
• Worked closely with project managers to prioritize tasks according to importance and urgency levels.
• Communicated schedule changes effectively throughout the organization when necessary.
• Scheduled and confirmed appointments.

Sr. Quality Management Support Specialist - Harris County Hospital District - Houston, Texas

(1996-02 - 2001-10)

• Assisted management team with administrative tasks, such as creating presentations, scheduling meetings and taking minutes.
• Provided support to the Director of Operations in developing and maintaining project plans, budgets and timelines.
• Organized and maintained filing systems for documents related to projects, contracts, invoices.
• Processed incoming mail and distributed it to appropriate personnel within the organization.
• Conducted research on behalf of the management team when needed.
• Prepared meeting materials including agendas, handouts, slideshows or other visuals prior to each meeting.
• Performed data entry duties into various databases used by the department or company-wide applications.
• Answered phones calls from customers or vendors seeking assistance from the management team.
• Compiled information from multiple sources into concise summaries for use by upper-level managers during decision-making processes.
• Supported Human Resources department with onboarding new employees or processing employee records updates.
• Interacted with external stakeholders such as vendors, suppliers or customers in order to provide them with necessary information.
• Set up conference rooms prior to executive meetings including arranging chairs, tables, refreshments accordingly.
• Managed new hire trainings and onboarding to educated employees on company policies and procedures.
• Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
• Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
• Attended meetings as management's representative to report on proceedings.
• Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
• Reviewed, proofread and edited documents to prepare for management signature.
• Coordinated and facilitated calendars to arrange appointments, meetings and conferences.
• Received and screened incoming calls and visitors, alerting management to priority matters.
• Supported financial management tasks, including invoicing and processing expense claims.
• Coordinated with IT department to resolve technical issues and maintain office equipment.

Bachelor of Arts - Business Management/ Healthcare Administration - Texas Southern University

Certification - Business Management - Houston Community College (2022-05)

High School Diploma - Forest Brook High School (1979-05)