Jalisa Lining

Motivated and skilled Client Assessment Specialist with over 20 years of experience across various industries, including healthcare, customer service, social work and administrative support. Experienced in providing excellent customer service, managing casework, and performing clerical duties.

Obtained

Bachelor's degree in Business Administration with a concentration in Healthcare Management. Empathic and compassionate spirit with a passion for helping people and businesses thrive.

Completed Masters

Degree in Business Administration with a concentration in Human Resources in 2026. Seeking new opportunities to contribute skills and grow professionally in a dynamic environment.

Willing to relocate: Anywhere

Medical benefit review service associate - Conduent - Louisiana

(2025-01)

• Provide HCBS program Choice Counseling to requestors
• Long Term Care Programs to applicants
• Review LT-PCS Rights and Responsibilities form with applicants, caregivers and responsible representatives
• Review responsible Personal Representatives form for Louisiana Medicaid Long Term Care programs
• Complete needs-based assessment using the interRai Healthcare assessment tool
• Develop Person-Centered Plan of Care from information gathered from the interRai Healthcare assessment and current and available community and natural supports
• Utilize Electronic Medicaid Eligibility Verification System and appropriate CONDUENT databases
• Provide Medicaid Long Term Care Freedom of Choice list to applicants/personal representatives
• Develop Summary of Evidence document and participate in OAAS LT-PCS appeal hearings
• Participate in Continuous Quality Improvement (CQI) process

Social Services Analyst I - Department of Children and Families Services

(2023-07 - 2025-01)

• Conducted assessments and evaluations for clients seeking assistance with various social services.
• Worked remotely/ in-person to process and update case records, ensuring timely and accurate documentation.
• Coordinated resources and ensured clients received necessary support services, including navigating state programs.

Non-Medical Case Manager - Comprehensive care center of SW LA

(2022-06 - 2023-07)

• Managed a caseload of clients, performing intake assessments and facilitating referrals to healthcare programs.
• Processed data entry and maintained accurate service charts for all clients in remote working conditions.
• Worked closely with clients to ensure they had access to necessary social and healthcare services.

Disaster Case Manager - Franklin and Associates

(2021-06 - 2022-06)

• Assisted clients impacted by natural disasters, providing remote support and guidance for recovery.
• Developed recovery plans and identified resources through online platforms and phone communications.
• Managed case documentation and coordinated services remotely, ensuring clients received the help they needed.

Case Coordinator/Independent Living Specialist - Southwest Louisiana Independence Center

(2018-12 - 2021-06)

• Assisted individuals with disabilities and elderly clients, providing services remotely to improve their quality of life.
• Supervised and coordinated with remote teams to ensure appropriate services were delivered to clients.
• Conducted virtual evaluations and facilitated communications between staff, clients, and families.

Bachelor's - Business Administration/Healthcare Management - Colorado Technical University-Online (2020-10 - 2022-05)

Associate - Business administration - Colorado Technical University-Online (2019-08 - 2020-09)