Isabel Piamonte

Results-driven Business Development and Operations Professional with over 10 years of experience in sales, customer service, business development, team leadership, and administrative support. Skilled in lead generation, client relationship management, CRM tools, coaching, and strategic communication. Proven ability to drive revenue growth, manage teams, improve processes, and deliver excellent customer experiences in fast-paced and target-driven environments.

Client Specialist - XDC Team

(2026-06)

• Manage inbound and outbound customer interactions for automotive dealership accounts, assisting customers with vehicle inquiries, sales opportunities, service concerns, and appointment requests.
• Conduct high-volume outbound calls and follow-ups to identify qualified sales leads, re-engage customers, and generate dealership opportunities.
• Qualify customers by gathering key information including vehicle preferences, trade-in details, mileage, financing status, purchase timeline, and other relevant sales information.
• Schedule and coordinate sales, vehicle appraisal, service, and customer follow-up appointments while ensuring accurate date and time details.
• Maintain detailed and accurate customer records, call outcomes, appointment information, and lead notes in CRM systems.
• Support multiple automotive campaigns and dealership accounts while following account-specific scripts, workflows, and customer-handling procedures.
• Communicate professionally with customers and dealership teams to ensure accurate transfer of information and smooth appointment handoffs.
• Handle customer concerns and inquiries professionally, providing appropriate information and routing issues to the correct dealership department or representative.
• Collaborate with supervisors, coaches, and team members to improve call quality, customer engagement, appointment-setting techniques, and overall performance.
• Consistently work toward daily activity and performance targets, including outbound call volume, contact rates, appointment generation, and lead quality.
• Adapt quickly to different dealership processes, CRM requirements, customer scenarios, and campaign-specific procedures.
• Assist in maintaining organized schedules and appointment information to help prevent booking conflicts and ensure efficient coordination with dealership representatives.

Business Development Executive - Simpli.fi | Full Potential Solutions Tech

(2025-05 - 2026-05)

• Generated and qualified leads for digital advertising solutions through outbound calls and email outreach.
• Scheduled appointments for the sales directors and maintained accurate CRM records.
• Collaborated with account executives to increase sales opportunities and support revenue growth.

Coach - Comcast Telco | ResultsCX

(2024-05 - 2025-05)

• Coached and guided agents to improve customer service, call quality, and performance metrics.
• Conducted call monitoring sessions and developed action plans for performance improvement.
• Motivated team members to achieve customer satisfaction and operational targets.

Sales Business Development Manager - Royalty Staffing and Recruiting

(2023-05 - 2024-05)

• Led business development initiatives, client acquisition, and strategic sales efforts.
• Managed and coached a team of 5 SDRs to consistently achieve KPIs.
• Conducted sales presentations, negotiations, and process improvement initiatives.

Senior Administrator - Powerland.com.au - Australia

(2020-12 - 2023-04)

• Handled administrative operations, appointment scheduling, reporting, and bookkeeping support.
• Managed front-end and back-end systems while supporting sales and management teams.

Business Development Senior Executive - Transcosmos Asia Inc.

(2019-03 - 2020-12)

• Developed growth strategies, negotiated contracts, and expanded market opportunities.
• Supported digital marketing, eCommerce, and customer engagement initiatives.

Bachelor of Arts - Mass Communication - St. Paul University Iloilo (2004 - 2008)