Jalyn Cockrell

Motivated and detail-oriented professional transitioning into the oil and gas industry. Proven ability to work efficiently in fast-paced environments while maintaining accuracy, problem-solving complex issues, and supporting team objectives. Recognized for strong work ethics, adaptability, and commitment to safety, operational excellence, and continuous learning.

Willing to relocate for available opportunities and eager to become a valuable long-term asset to the company through reliability, dedication, and a results-driven mindset.

Technical Support at Concentrix (2025-04 – Present)

• Managed a consistent high call volume.
• Isolated, probed, analyzed, and provided resolutions regarding client's products and/or services.
• Administered 97% monthly customer satisfaction.

Customer Service Representative at Mattress Firm (2022-02 – 2025-04)

• Handled back-to-back calls daily and covered all areas of responsibilities.
• Responded to all questions related to online order fulfillments and inquires via phone and chat.

Customer Service Representative at VXI Global Solutions (2021-11 – 2022-01)

• Fielded support calls and chats from users regarding appliance breakdowns, and similar concerns.
• Addressed and solved technical problems in a timely manner.

Technical Support Representative at Teleperformance (2020-09 – 2021-10)

• Handled 100+ calls daily and provided front line, first level, technical assistance for consumers.
• Identified, investigated, and resolved users' problems with device software and hardware.
• Received a 95% customer satisfaction rating, which contributed to a decrease in call volumes.

High School Diploma – MacArthur High School (2014-08 – 2018-05)