James Blocker
Associate Account Manager | Florida 2-20 Licensed Agent | Commercial Insurance Professional
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About
Licensed Florida 2-20 General Lines Agent with experience supporting client insurance programs, managing renewals, reviewing coverages, analyzing loss histories, and cultivating strong client and carrier relationships. Proven ability to deliver consultative service, anticipate client needs, resolve complex insurance issues, and provide tailored coverage solutions. Strong background in account management, customer service, and relationship building with a commitment to client retention and exceptional service delivery.
Detail-oriented professional with strong proficiency in Microsoft Outlook, Word, and Excel, as well as Applied Epic, Sagitta, and ImageRight.
Experience
Associate Account Manager - Acrisure
(2025-12)
- Manage commercial insurance account servicing activities for assigned clients.
- Respond promptly to client inquiries, carrier requests, and service-related needs.
- Review renewals, endorsements, and policy documents for accuracy and quality assurance.
- Process certificates, policy changes, endorsements, renewals, and cancellations.
- Obtain and analyze loss runs supporting renewal preparation.
- Utilize Applied Epic and carrier portals to manage client accounts.
- Maintain strong client and carrier relationships while ensuring timely service delivery.
Service Specialist / Account Manager in Training - Marsh McLennan Agency
(2025-04 - 2025-12)
- Provided administrative and servicing support for commercial insurance accounts.
- Coordinated renewals, endorsements, certificates of insurance, and coverage changes.
- Communicated regularly with insurance carriers regarding policy updates and cancellations.
- Reviewed policy documents and endorsements for accuracy and compliance.
- Utilized Sagitta, ImageRight, and carrier websites to support account management activities.
Grocery Replenishment Specialist / Team Leader - Publix Super Markets
(2017)
- Provided exceptional customer service, supervised team members, managed inventory, and maintained strong vendor and customer relationships.
Realtor - Marzucco Real Estate
(2021)
- Assisted clients with real estate transactions, contract preparation, marketing, and client communications.
Education
Bachelor of Science - Business Administration, Marketing Major - University of South Florida (2024)
Associate of Arts - General Studies - Florida SouthWestern State College (2021)
