IT Manager & Director of Technology at Hopedale Medical Complex (2020-03 – Present)
- Provide strategic leadership and direction for all aspects of IT operations, overseeing a team of technicians and engineers.
- Develop and implement technology policies, security measures, and procedures to ensure compliance and safeguard data integrity.
- Directly collaborate with executive leadership and board members to align IT initiatives with organizational goals and objectives.
- Lead technology projects from conception to completion, managing resources, budgets, and timelines effectively.
- Drive innovation and digital transformation initiatives, evaluating and implementing emerging technologies to enhance operational efficiency and patient care.
IT Coordinator at Delavan Schools CUSD 703 (2016-04 – 2020-02)
- Managed day-to-day IT operations for a K-12 educational environment, providing comprehensive support for faculty, staff, and students.
- Oversaw the deployment, maintenance, and troubleshooting of Chromebooks, ensuring optimal functionality and user experience.
- Implemented software solutions and performed hardware repairs and replacements to minimize disruptions to teaching and learning activities.
- Collaborated with school administrators to develop and execute technology plans aligned with educational objectives and budget constraints.
- Conducted training sessions for faculty and staff on IT tools and resources, empowering them to leverage technology effectively in the classroom.
Network Operations Center Systems Administrator at RLCanning (2017-06 – 2019-08)
- Monitored and maintained website performance, promptly addressing incidents and escalations according to client agreements.
- Provided tier 2 support, resolving network issues and collaborating with cross-functional teams to ensure timely resolutions.
- Created detailed documentation for incident management and resolution processes, contributing to knowledge sharing and continuous improvement initiatives.
Tier 2 Desktop Support at Pomeroy/Country Financial (2015-08 – 2017-02)
- Provided responsive Tier 2 support to resolve hardware and software issues for end-users, ensuring minimal downtime and optimal productivity.
- Documented comprehensive troubleshooting steps and procedures, contributing to the knowledge base and improving future issue resolution efficiency.
- Delivered exceptional customer service to Country Financial partners. Address inquiries and technical concerns with professionalism and expertise.
Network Technician at Keystone IT (2015-01 – 2015-07)
- Upgraded systems to ensure HIPAA compliance.
- Provided troubleshooting and training for Windows 7 deployment
- Performed in place migration of profiles from XP to Win7
