James Hobbs

I'm a results-driven retail professional with a passion for creating exceptional client experiences and leading high-performing teams. I take pride in fostering a positive store culture where efficiency, precision, and client satisfaction go hand in hand. With a background that blends operations, client relations, and event coordination, I bring both strategic insight and creativity to every aspect of retail management.

OPERATIONS LEAD - LOUIS VUITTON - LOS ANGELES, CA / KING OF PRUSSIA, PA

(2022-08 - 2025-08)

Promoted from Client Advisor at the Beverly Center (Aug 2022 – Jun 2023)

• Under my lead shrink reduced from .12 to .05 and order compliance rose from 85% to 99% fulfilled assuring KPIs were met semi-annually
• Conducted monthly inventory composed of prepping, scanning and reconning all product on hand to maintain organization (Total value of product in store exceeded 1 million dollars)
• Managed semi-annual budget for supplies, client amenities and event

EVENTS MANAGER - SWEET CHICK - LOS ANGELES, CA

(2021-01 - 2022-08)

• Curated activations in partnerships with brands such as Clarks, Hennessy, Siempre Tequila and Mike's Hot Honey
• Designed merchandise for Sweet Chicks pop-up at ComplexCon
• Negotiated and managed liquor partnerships for specials and events held in restaurant
• Launched Karaoke Brunch Concept which required me to connect with local DJs and promoters

SALES CONSULTANT - FELLAH AUTO GROUP - SPRINGFIELD, PA

(2019-10 - 2020-03)

• Averaged 24 units sold monthly, leveraging product knowledge and client consultation skills.
• Utilized CRM to maintain client relationships and generate referrals.
• Received warm leads an outreached to 40 clients a day on average.

TECHNICAL SPECIALIST / CREATIVE PRO - APPLE - ARDMORE, PA

(2015-06 - 2019-09)

Began as sales associate in 2015 and was promoted twice during my time there based on my ability to lead a team

• Provided technical support and led daily "Today at Apple" sessions around Apple hardware and software.
• Mentored instructors to ensure consistent program delivery and quality.

SOCIAL MEDIA MANAGER - DOPE SHOWS - PHILADELPHIA, PA

(2018-02 - 2020-03)

• Designed original branding and promotional materials, including flyers and social media content, to support concert marketing campaigns.
• Grew the company's social media following from 100 to over 10k by creating engaging, shareable content that resonated with the target audience.
• Developed and managed the company's website, featuring concert schedules, ticket links, and multimedia content from past events.
• Contributed to the overall brand identity by designing visually compelling marketing materials that enhanced the brand's presence in the local event scene.

MANAGING PARTNER - THE INCLUSIVE AGENCY, LLC - HAMPTON, VA / WASHINGTON, DC

(2016)

• Partnered with brands such as Moët & Hennessy to create and execute promotional activations that drive brand engagement.
• Successfully planned and promoted over 50+ sold out events with venue capacities averaging 500 people
• Manage vendor, sponsor, and influencer relationships, ensuring smooth event execution and maximizing brand visibility.

B.S. - MARKETING - HAMPTON UNIVERSITY (2015)