James North-Padron

Dynamic and results-driven professional with over a decade of experience in casino management, retail operations, and small business ownership. Adept at leading teams to achieve operational excellence, fostering positive workplace environments, and ensuring customer satisfaction.

Pit Manager (Table Games) - RESORTS WORLD NEW YORK CITY

(2026-01)

• Selected as part of the opening leadership team for table games operations.
• Oversaw daily pit operations in a high-volume, union casino environment. Operation included core games Blackjack, Baccarat, Roulette, Craps and Pai Gow Tiles.
• Supervised and coached Floor Supervisors, and Dealers to ensure performance and procedural compliance (100s of employees).
• Maintained strict adherence to New York State Gaming Commission regulations and internal controls.
• Managed player disputes, high-limit escalations, and VIP guest service.
• Monitored drop, hold percentage, and rated play to support revenue targets.
• Partnered with Surveillance, Security, and Marketing to protect assets and drive player engagement.

Assistant Shift Manager (Table Games) - HAPPY VALLEY CASINO

(2025-01 - 2026-01)

• Selected as part of the opening leadership team for the property, responsible for establishing Table Games operational standards, player service protocols, and team culture prior to launch
• Assists in building the Table Games department from the ground up, including dealer onboarding, training support, floor procedures, staffing assignments, and opening-day readiness (100+ employee operation)
• Oversees real-time floor operations across multiple pits, ensuring game integrity, regulatory compliance, and optimal game efficiency during assigned shifts
• Responds to escalated guest concerns, dispute resolution, and complex service issues by applying strong judgment, diplomacy, and professionalism
• Collaborates with senior leadership and surveillance to uphold internal controls, prevent loss, and maintain a secure gaming environment
• Executes table fills, credits, financial logs, and compliance documentation in alignment with regulatory requirements and property SOPs

Instructor (Table Games) - HAPPY VALLEY CASINO

(2025-01 - 2026-01)

Delivered professional table-games classes—including Blackjack, Craps, Roulette, Baccarat, and Pai Gow Poker—to develop dealer proficiency, accuracy, and game-integrity standards

Senior Executive Assistant (Stewarding) - MGM EMPIRE CITY CASINO

(2024-01 - 2025-01)

• Managed a 52-employee union department across three shifts, ensuring consistent operational standards in alignment with contractual requirements
• Led stewarding operations to exceed strategic goals, conducting regular kitchen inspections
• Fostered teamwork, morale, and employee satisfaction while overseeing hiring, onboarding, training, and policy compliance in a fast-paced, unionized environment
• Addressed labor issues, recommended solutions, and executed disciplinary actions in accordance with union guidelines and property policy
• Developed training modules, SOPs, and key operational documents that strengthened departmental infrastructure and standardized performance expectations across all shifts
• Collaborated with vendors, contract companies, and the health department, coordinating purchasing needs and ensuring alignment with food safety and sanitation regulations
• Ensured comprehensive staff training in procedures, equipment usage, sanitation standards, and regulatory compliance, improving consistency and overall department efficiency

Pit Manager (Table Games) - MOUNT AIRY CASINO AND RESORT

(2015-01 - 2024-01)

• Oversaw daily table games operations and ensured game integrity
• Supervised dealers, scheduled shifts, and conducted performance evaluations
• Addressed guest issues, provided exceptional service, and engaged high-value players
• Monitored financial performance, managed transactions, and controlled expenses
• Ensured regulatory compliance and watched for fraudulent activities
• Liaised with departments and communicated updates to senior management
• Promoted a fun gaming environment and handled guest complaints
• Coordinated special promotions and tracked their effectiveness.

Floor Supervisor (Table Games) - MOUNT AIRY CASINO AND RESORT

(2015-01 - 2024-01)

• Supervised table games including Blackjack, Poker, Roulette, Craps, and Novelty games
• Ensured accuracy and corrected mistakes while mediating discrepancies following the Pennsylvania Gaming Commission standards
• Implemented game and bank protection measures for up to $1,000,000 in casino and/or guest assets
• Prioritize customer experience providing patrons with four-diamond service associated with the casino's reputation
• Ensured compliance with all gaming regulations and company policies

Shift Manager (Stewarding) - MOUNT AIRY CASINO AND RESORT

(2012-01 - 2015-01)

• Oversaw a crew of 10-12 employees responsible for maintaining an 8-kitchen facility
• Ensured the cleanliness and sanitation of kitchen utensils, equipment, and work environments
• Managed third-party venders to support high cleanliness standards
• Conducted detailed cleaning of multiple kitchens and handled industrial equipment maintenance
• Managed department budgets and controlled costs to ensure efficient resource use

Owner/Operator - HOUSE DOCTORS HANDYMAN SERVICES

(2021-01 - 2023-01)

• Directly managed client interactions on both residential and commercial projects
• Managed B2B operations, handled payments, and created invoices
• Onboarded employees, balanced business finances, and took inventory of equipment
• Supervised, organized, and ran small construction operations using power equipment
• Performed construction tasks including exterior and interior painting/staining, plumbing, drywall hanging, taping, framing, concrete work, sanding, and landscaping

Non-Conveyable Department Lead - WALMART DISTRIBUTION CENTER

(2019-01 - 2022-01)

• Operated power equipment to efficiently handle heavy items
• Trained and supervised team members, implementing safety practices throughout operations
• Maintained daily productivity reports, provided leadership, and fostered a positive team environment
• Improved the layout and organization of the department to maximize productivity and minimize errors
• Developed and executed training programs to enhance team skills and improve productivity

Key Holder/Tax Professional - LIBERTY TAX SERVICES

(2016-01 - 2018-01)

• Provided tax preparation services to individuals, couples, and families in an office environment
• Answered phones, greeted guests, and provided tax information
• Handled routing and account information, distributed certified checks, and managed safe funds
• Opened and closed the tax office, aiding clients with tax law changes and potential credits/deductions.

Assistant Manager - FIVE BELOW

(2015-01 - 2016-01)

• Managed daily store operations including opening and closing tasks
• Handled cash transactions and ensured register accuracy
• Supervised the front end and provided excellent customer service
• Maintained a clean and organized store environment and developed positive vendor relationships
• Coordinated marketing initiatives and promotional campaigns to drive sales
• Collaborated with the Store Manager on strategies for increasing sales and improving store efficiency.

Perishable Goods Supervisor - SEARS HOLDINGS CORPORATION

(2011-01 - 2013-01)

• Supervised a 6-aisle pantry department in a retail store
• Oversaw perishable goods, and managed inventory
• Provided product knowledge and assisted customers
• Developed and trained team members on job responsibilities and values.

Digital Graphics and Multimedia Web - Fortis Institute (2011-01 - 2011-01)

Marketing - Monroe Career and Technical Institute (2006-01 - 2009-01)

High School Diploma - General Academics - Pocono Mountain West High School (2006-01 - 2009-01)