Pit Manager (Table Games) - RESORTS WORLD NEW YORK CITY
(2026-01)
- Selected as part of the opening leadership team for table games operations.
- Oversaw daily pit operations in a high-volume, union casino environment. Operation included core games Blackjack, Baccarat, Roulette, Craps and Pai Gow Tiles.
- Supervised and coached Floor Supervisors, and Dealers to ensure performance and procedural compliance (100s of employees).
- Maintained strict adherence to New York State Gaming Commission regulations and internal controls.
- Managed player disputes, high-limit escalations, and VIP guest service.
- Monitored drop, hold percentage, and rated play to support revenue targets.
- Partnered with Surveillance, Security, and Marketing to protect assets and drive player engagement.
Assistant Shift Manager (Table Games) - HAPPY VALLEY CASINO
(2025-01 - 2026-01)
- Selected as part of the opening leadership team for the property, responsible for establishing Table Games operational standards, player service protocols, and team culture prior to launch
- Assists in building the Table Games department from the ground up, including dealer onboarding, training support, floor procedures, staffing assignments, and opening-day readiness (100+ employee operation)
- Oversees real-time floor operations across multiple pits, ensuring game integrity, regulatory compliance, and optimal game efficiency during assigned shifts
- Responds to escalated guest concerns, dispute resolution, and complex service issues by applying strong judgment, diplomacy, and professionalism
- Collaborates with senior leadership and surveillance to uphold internal controls, prevent loss, and maintain a secure gaming environment
- Executes table fills, credits, financial logs, and compliance documentation in alignment with regulatory requirements and property SOPs
Instructor (Table Games) - HAPPY VALLEY CASINO
(2025-01 - 2026-01)
Delivered professional table-games classes—including Blackjack, Craps, Roulette, Baccarat, and Pai Gow Poker—to develop dealer proficiency, accuracy, and game-integrity standards
Senior Executive Assistant (Stewarding) - MGM EMPIRE CITY CASINO
(2024-01 - 2025-01)
- Managed a 52-employee union department across three shifts, ensuring consistent operational standards in alignment with contractual requirements
- Led stewarding operations to exceed strategic goals, conducting regular kitchen inspections
- Fostered teamwork, morale, and employee satisfaction while overseeing hiring, onboarding, training, and policy compliance in a fast-paced, unionized environment
- Addressed labor issues, recommended solutions, and executed disciplinary actions in accordance with union guidelines and property policy
- Developed training modules, SOPs, and key operational documents that strengthened departmental infrastructure and standardized performance expectations across all shifts
- Collaborated with vendors, contract companies, and the health department, coordinating purchasing needs and ensuring alignment with food safety and sanitation regulations
- Ensured comprehensive staff training in procedures, equipment usage, sanitation standards, and regulatory compliance, improving consistency and overall department efficiency
Pit Manager (Table Games) - MOUNT AIRY CASINO AND RESORT
(2015-01 - 2024-01)
- Oversaw daily table games operations and ensured game integrity
- Supervised dealers, scheduled shifts, and conducted performance evaluations
- Addressed guest issues, provided exceptional service, and engaged high-value players
- Monitored financial performance, managed transactions, and controlled expenses
- Ensured regulatory compliance and watched for fraudulent activities
- Liaised with departments and communicated updates to senior management
- Promoted a fun gaming environment and handled guest complaints
- Coordinated special promotions and tracked their effectiveness.
Floor Supervisor (Table Games) - MOUNT AIRY CASINO AND RESORT
(2015-01 - 2024-01)
- Supervised table games including Blackjack, Poker, Roulette, Craps, and Novelty games
- Ensured accuracy and corrected mistakes while mediating discrepancies following the Pennsylvania Gaming Commission standards
- Implemented game and bank protection measures for up to $1,000,000 in casino and/or guest assets
- Prioritize customer experience providing patrons with four-diamond service associated with the casino's reputation
- Ensured compliance with all gaming regulations and company policies
Shift Manager (Stewarding) - MOUNT AIRY CASINO AND RESORT
(2012-01 - 2015-01)
- Oversaw a crew of 10-12 employees responsible for maintaining an 8-kitchen facility
- Ensured the cleanliness and sanitation of kitchen utensils, equipment, and work environments
- Managed third-party venders to support high cleanliness standards
- Conducted detailed cleaning of multiple kitchens and handled industrial equipment maintenance
- Managed department budgets and controlled costs to ensure efficient resource use
Owner/Operator - HOUSE DOCTORS HANDYMAN SERVICES
(2021-01 - 2023-01)
- Directly managed client interactions on both residential and commercial projects
- Managed B2B operations, handled payments, and created invoices
- Onboarded employees, balanced business finances, and took inventory of equipment
- Supervised, organized, and ran small construction operations using power equipment
- Performed construction tasks including exterior and interior painting/staining, plumbing, drywall hanging, taping, framing, concrete work, sanding, and landscaping
Non-Conveyable Department Lead - WALMART DISTRIBUTION CENTER
(2019-01 - 2022-01)
- Operated power equipment to efficiently handle heavy items
- Trained and supervised team members, implementing safety practices throughout operations
- Maintained daily productivity reports, provided leadership, and fostered a positive team environment
- Improved the layout and organization of the department to maximize productivity and minimize errors
- Developed and executed training programs to enhance team skills and improve productivity
Key Holder/Tax Professional - LIBERTY TAX SERVICES
(2016-01 - 2018-01)
- Provided tax preparation services to individuals, couples, and families in an office environment
- Answered phones, greeted guests, and provided tax information
- Handled routing and account information, distributed certified checks, and managed safe funds
- Opened and closed the tax office, aiding clients with tax law changes and potential credits/deductions.
Assistant Manager - FIVE BELOW
(2015-01 - 2016-01)
- Managed daily store operations including opening and closing tasks
- Handled cash transactions and ensured register accuracy
- Supervised the front end and provided excellent customer service
- Maintained a clean and organized store environment and developed positive vendor relationships
- Coordinated marketing initiatives and promotional campaigns to drive sales
- Collaborated with the Store Manager on strategies for increasing sales and improving store efficiency.
Perishable Goods Supervisor - SEARS HOLDINGS CORPORATION
(2011-01 - 2013-01)
- Supervised a 6-aisle pantry department in a retail store
- Oversaw perishable goods, and managed inventory
- Provided product knowledge and assisted customers
- Developed and trained team members on job responsibilities and values.
