Research Associate (Remote) - Health Advocate - Blue Bell, PA
(2020-10)
- Contacted multiple medical and behavioral health providers to find appropriate care for this company's members.
- Exhibited excellent problem-solving skills by finding creative solutions to challenging issues.
- Managed multiple concurrent projects while ensuring high quality standards were met.
- Worked with case owners, managers and fellow associates to provide our members with the most accurate information.
- Consistently scored high on Quality Assurance and customers satisfaction reviews.
- Consistently learned and integrated new research methods and tools.
Lead Cashier - SCI Store, The Franklin Institute - Event Network - Philadelphia, Pennsylvania
(2018-02 - 2020-03)
- Performed opening duties such as counting out tills and setting up registers prior to start of business day.
- Demonstrated expertise in cash handling and customer service, providing accurate change for customers.
- Worked collaboratively with other departments within the store to provide excellent customer service experience.
- Demonstrated flexibility as a floater, providing excellent service in other Philadelphia-based venues administered by Event Network.
Merchandise Manager - Barnes and Noble - Philadelphia, Pennsylvania
(2017-08 - 2018-02)
- Managed the development of creative visual displays for products in stores.
- Assisted customers in selecting appropriate items based on individual needs.
- Monitored store operations for compliance with company policies and procedures.
- Oversaw inventory management, including forecasting, replenishment, and allocation, to minimize stockouts, optimize inventory turns, and reduce excess inventory.
- Interviewed and hired staff, and oversaw staff training.
Head Cashier - Barnes and Noble - Philadelphia, Pennsylvania
(2016-08 - 2017-08)
- Provided excellent customer service by responding promptly to inquiries or requests from customers or staff members.
- Utilized customer service and problem-solving skills to resolve customer complaints quickly and efficiently.
- Demonstrated ability to manage a team of cashiers and oversee their daily tasks.
- Balanced cash drawer and performed daily audit procedures.
- Handled large amounts of money and supported accuracy of financial transactions.
- Restocked front-end display cases and racks to maintain optimum inventory.
- Managed daily cash transactions with accuracy and efficiency.
Bookseller - Barnes and Noble - Philadelphia, Pennsylvania
(2016-04 - 2016-08)
- Provided support during peak periods by helping customers locate items quickly or processing transactions efficiently.
- Organized the store shelves according to genre and alphabetically as needed.
- Answered customer questions about upcoming releases, bestsellers, and staff picks.
- Approached customers to engage in conversation and help find products.
- Maintained a high level of customer service by assisting customers with book selection, providing product knowledge and responding to inquiries in a timely manner.
- Developed an extensive knowledge of authors, titles and genres to effectively recommend books to customers.
- Greeted customers upon entering the store and provided assistance throughout their visit.
Cashier - Toys R Us - New York, NY
(2017-07 - 2017-12)
- Operated cash register and accurately processed payments, returns, and exchanges.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
Department Manager - The Muppet Whatnot Workshop - FAO Schwarz - New York, NY
(2015-01 - 2015-07)
- Delivered excellent customer service, driving quality shopping experiences.
- Maintained accurate inventory records, ensuring all products were accounted for at all times.
- Assisted customers with inquiries related to products and services offered in the department.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity.
- Scheduled coverage during peak traffic periods, fostering positive customer experiences.
- Maintained calm demeanor and professionally managed issues in accordance with company standards.
