James Young

Experienced Dispatcher and Transportation Operations Professional with over 10 years of experience coordinating drivers, managing daily dispatch operations, monitoring routes, and ensuring on-time service. Skilled at communicating with drivers and customers, resolving scheduling issues, tracking vehicle movements, and maintaining efficient transportation operations in fast-paced environments. Recognized for strong problem-solving abilities, excellent communication, and a commitment to delivering exceptional customer service while supporting safe and efficient fleet operations.

Dispatcher at National Express (2018-01 – Present)

• Coordinate daily dispatch operations for drivers and transportation routes.
• Assign trips and schedules while balancing driver availability and customer requirements.
• Monitor vehicle locations using GPS and communicate route updates when necessary.
• Provide real-time support to drivers by resolving delays, schedule changes, and operational issues.
• Maintain accurate dispatch records, driver logs, and transportation documentation.
• Serve as the primary point of contact between drivers, customers, and management.
• Ensure routes are completed safely, efficiently, and on schedule.
• Assist with emergency response and last-minute route adjustments to minimize service disruptions.

Dispatcher at MV Transportation (2014-02 – 2017-07)

• Coordinated daily driver assignments and transportation schedules.
• Communicated with drivers throughout the day regarding route changes and customer updates.
• Monitored fleet activity to improve service reliability and on-time performance.
• Assisted with scheduling, dispatch documentation, and operational reporting.
• Resolved driver and customer concerns while maintaining a high level of customer service.
• Supported management with transportation planning and daily operational needs.

Package Handler at FedEx

• Loaded and unloaded freight while ensuring shipments were handled safely and efficiently.
• Assisted with sorting packages for accurate routing and timely delivery.
• Worked in a fast-paced warehouse environment while maintaining productivity and safety standards.

College Coursework – South Suburban College (2014 – 2017)

High School Diploma – Thornwood High School