Revenue Cycle Modernization & Innovation Consultant at Western Door Federal (2025-04 – Present)
Design and implement comprehensive training programs on revenue integrity and billing compliance.
- Design and implement comprehensive training programs on revenue integrity, including topics such as charge capture, clinical documentation, coding standards (ICD-10, CPT, HCPCS), and billing compliance.
- Develop and maintain training materials, job aids, and reference guides aligned with current regulatory requirements and audit findings.
- Conduct onboarding and continuous education sessions for staff involved in revenue cycle functions, ensuring up-to-date knowledge of policies and best practices.
- Collaborate with Revenue Integrity, Compliance, and Education teams to identify knowledge gaps and develop targeted learning solutions.
- Participate in audits and monitor performance metrics to evaluate the effectiveness of training programs.
- Provide feedback and education to staff based on audit outcomes or changes in CMS, payer rules, and internal policy updates.
- Stay current with healthcare regulations (CMS, HIPAA, OIG), payer policies, and industry trends affecting revenue cycle operations.
RevElate Patient Accounting Knowledge Leader at Oracle Cerner (2024-03 – 2025-04)
Spearheaded the integration and optimization of RevElate solutions within healthcare systems, leading cross-functional teams to enhance revenue cycle management.
- Spearheaded the integration and optimization of RevElate solutions within healthcare systems, leading cross-functional teams to enhance revenue cycle management and client satisfaction at Oracle Cerner.
Patient Accounting Consultant at Oracle Cerner (2022-03 – 2024-03)
Provided consultative guidance on service line workflows and system optimization.
- Provided consultative guidance on service line workflows, analyzing existing processes and recommending optimizations to enhance system design and functionality.
- Facilitated decision-making meetings and events, ensuring project milestones aligned with client objectives and deliverables were achieved on schedule.
- Directed data collection and system design efforts, determining and implementing the most effective solutions to meet client specifications.
- Managed client-specific system configurations and testing for a multi-site project, effectively communicating solution status, risks, and issues to stakeholders.
Clinical Application Analyst II at Solis Mammography/ Washington Radiology (2020-05 – 2022-05)
Managed support and build for mammography reporting applications and system integration.
- Managed support and build for mammography reporting applications, ensuring timely and accurate configuration for new centers.
- Collaborated with key stakeholders, including Center Directors and Regional Operations Directors, to tailor systems to specific operational requirements.
- Engaged in system integration and informatics operations, contributing to regulatory compliance and process improvement initiatives.
- Monitored incident and problem management tools, coordinated with vendors for issue resolution, and maintained application data in line with monthly clinical updates and industry standards.
IT Support Analyst at Pelitas (2019-08 – 2020-05)
Delivered IT support and resolved customer software issues while maintaining SLA requirements.
- Delivered timely and effective IT support, resolving customer software issues while adhering to Service Level Agreement (SLA) requirements and maintaining high First Contact Resolution rates.
- Enhanced Service Center data integrity by verifying contact information and contributing to cross-training initiatives that facilitated quick-fix solutions.
- Identified and documented key processes and procedures for continuous improvement, contributing to the team's knowledge base and promoting operational efficiency.
IT Application Revenue Cycle Analyst at Unspecified Healthcare Organization (2016-10 – 2019-06)
Optimized revenue cycle processes and facilitated Cerner Patient Accounting implementation.
- Collaborated with team leaders to establish performance standards and best practices for revenue cycle management, contributing to the development of organizational budgets, financial targets, and staffing plans.
- Optimized and audited revenue cycle processes, including work queue configuration for charge capture reconciliation, denial management, and payment posting, enhancing efficiency and accuracy in financial operations.
- Facilitated the successful implementation of Cerner Patient Accounting, coordinating cross-departmental efforts and guiding multi-phase project activities to align with strategic objectives and timelines.
Learning Consultant - Team Lead for Conversion Support at Cerner Corporation (2015-09 – 2016-10)
Led on-site conversion support and managed multi-site healthcare IT implementations.
- Led on-site conversion support for a suite of healthcare IT solutions, ensuring seamless implementation and user adoption across various clinical departments.
- Coordinated logistics and managed multi-site implementations, delivering live support to physicians and nurses to facilitate system integration and workflow transition.
- Maintained and updated training materials and records, conducted classroom training sessions, and managed a ticketed query system to uphold a detailed resolution database.
