Jamica Jackson

Compassionate CNA with 4+ years of experience in senior care and home health settings. Skilled in assisting with daily activities, promoting independence, and ensuring resident safety. Demonstrated ability to support therapeutic and recreational programs that enhance social interaction and overall well-being in long-term care environments.

CNA - Certified Nursing Assistant - Sea Breeze - Vero Beach, FL

(2024-03)

• Assisted patients with daily living activities, promoting independence and dignity in a nursing home setting
• Supported residents with mobility challenges during transfers and activities, ensuring safety and comfort
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
• Responded promptly to call lights, adjusting bed rails and equipment to enhance patient comfort and safety
• Assisted 8-10 elderly patients daily with feeding, showering, and bed linen changes
• Served meals to residents, supporting nutritional needs

CNA - Certified Nursing Assistant - Palm Garden Healthcare - Vero Beach, FL

(2021-08 - 2023-11)

• Assisted patients with activities of daily living, fostering independence and dignity in a senior care environment
• Supported residents with mobility and safety during transfers and daily activities
• Promoted personal hygiene by assisting with bathing, shaving, and oral care
• Responded to call lights and adjusted equipment to maintain patient comfort and safety
• Assisted with feeding and showering 8-10 elderly residents daily
• Served meals and changed bed linens as part of comprehensive patient care

Personal Vehicle Delivery Driver - UPS-Fort - Pierce, FL

(2020-11 - 2021-01)

• Delivered packages efficiently to customer doorsteps and business offices, ensuring timely and accurate service
• Utilized GPS technology and followed maps and instructions to optimize delivery routes

Food Service Worker - St. Lucie County School Board - Fort Pierce, FL

(2017-11 - 2020-06)

• Maintained food safety standards by properly handling food and adhering to sanitation guidelines
• Restocked supplies and prepared ingredients during downtime to support efficient meal service
• Ensured each student received a reimbursable meal, providing excellent customer service
• Operated cash register accurately and managed transactions efficiently
• Cleaned tables and kitchen equipment to maintain a sanitary environment

Asst. Manager - Dunkin' Donuts-Fort - Pierce, FL

(2016-08 - 2017-03)

• Maintained a clean, safe, and organized store environment to enhance customer experience
• Monitored cash intake and deposit records, improving accuracy and reducing discrepancies
• Addressed and resolved customer complaints promptly to improve satisfaction
• Managed daily operations including order taking and food preparation

Customer Service Representative - Teleperformance-Port - Saint Lucie, FL

(2015-02 - 2015-07)

• Handled escalated customer calls efficiently, providing satisfactory resolutions
• Assisted customers with product and service inquiries, enhancing user experience
• Enrolled customers in discount and rewards programs to increase engagement
• Guided customers through company website and online ordering processes

Customer Service Rep - Convey health solution - Fort Pierce, FL

(2014-03 - 2014-12)

• Enrolled members in medical insurance plans and assisted with locating physicians
• Provided medication information and collected monthly premiums
• Managed high-stress situations professionally, resolving disputes effectively
• Resolved customer complaints empathetically, increasing loyalty and repeat business

Cashier - Dunkin Donuts - Fort Pierce, FL

(2013-03 - 2013-11)

• Frost donuts
• Put Donuts on shelf
• Take orders and make change upon request
• Cook food upon request
• Open the store for service
• Sweep, mop floors
• Clean the restroom

Customer Service Representative - Aegis-Port Saint Lucie - FL

(2012-08 - 2012-11)

• Dealing with UHC members and Prescriptions
• Ensure that at least 6 or more leads is inputted accurately and quickly
• Handle 40 or more calls a day
• Customer Satisfaction
• Correctly escalate and communicate customers issues to appropriate personnel or department

Cashier/Sales Associate - Dollar General - Fort Pierce, FL

(2011-04 - 2011-10)

• Operate Cash Register
• Ensure Store is prepared for next day
• Maintain a clean and organized Area
• Provide Excellent Customer Service

Customer Service Representative - Aegis-Port Saint Lucie - FL

(2010-03 - 2010-08)

Skills Used: Microsoft Office Excel, Data Entry, Spreadsheet, customer service/sales

• Dealing with UHC members and Prescriptions
• Answer phones with good communications skills
• Reading and responding to customers inquires related to billing, service and pricing
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
• Responded to customer requests for products, services, and company information

Housekeeper - Treasure Coast Inn - Fort Pierce, FL

(2009-01 - 2009-10)

Responsibilities

• Clean and service rooms upon guest's request
• Clean Checkouts for the next Guest
• Mop, Sweep, Clean Mirrors and bathroom

Waitress - Waffle House - Fort Pierce, FL

(2008-04 - 2008-12)

Responsibilities

• Clean and Service tables for the next customer
• Take orders and make change for customer
• Sweep and mop floors

Cashier - McDonalds - Bradenton, FL

(2007-06 - 2008-01)

• Take orders
• Make Change upon request
• Sweep, Mop and Service the restrooms
• Clean and Service tables for the next customer

Customer Service - Convergys - Fort Pierce, FL

(2006-03 - 2006-12)

Inbound Calls

• Correct issues on customer Account
• Answer questions about customers billing statements
• Answer phones with good communications skills
• Reading and responding to customers inquires related to billing, service and pricing
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
• Responded to customer requests for products, services, and company information

Customer Service Representative - Convergys - Fort Pierce, FL

(2003-08 - 2005-11)

• Give customer information on discounts on prescription
• Answer phones with good communications skills
• Reading and responding to customers inquires related to billing, service and pricing
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
• Responded to customer requests for products, services, and company information

High School Diploma - Saint James Academy (2004-01 - 2004-12)