Jamie Charisse Kosova

Global L&D leader with 15+ years' experience in design and execution of a future-ready learning and development strategy at all levels for Fortune 500+, ambitious start-ups and non-profits.

Professional services clients included: Walmart, Starbucks, Walgreens. Internal roles at McDonald's, Shure, Branch Financial, and tms. Upskilled circa 20K+ employees across 32 countries; lived and worked on 4 continents. MA in Adult Education.

Committed

Inclusion practitioner. Balance of strategic and hands-on approach to empowering people to learn and grow.

Global Director Learning & Development at tms (2024-09 – Present)

Formerly The Marketing Store agency, now Technology, Marketing, Sourcing for global clients. Establish Global Learning COE including learning strategy, global learning council, function-specific learning, LMS implementation, SuccessFactors training, skills gap analysis, to enhance employee performance and skills development.

Director of Learning & Development at Branch Insurance – Branch Financial (2023-04 – 2024-02)

Fintech start-up with Unicorn valuation and 600 employees (at start of tenure). Built L&D organization from ground up including needs assessment, business acumen training, partnering on career frameworks, engagement & culture initiatives. Launched multi-tiered, competency-based leadership development initiative for people leaders including assessments, coaching, and impact metrics.

Director of DEI Learning Strategy at McDonald's Corporation (2021-06 – 2023-04)

Fortune 100; $25.49B annual revenue, 150,000 global employees, 120 countries. Selected by the Chief Diversity Officer to develop and execute learning strategy for global C-Suite, directors, managers, corporate employees, and restaurant staff to increase engagement and inclusion and contribute to target DEI goals. Reported to L&D Senior Leadership and Chief Diversity Officer; managed $750K budget.

• Reached 800+ Global Directors with facilitated learning and 6,000+ participants globally with a structured on-demand eLearning strategy to activate DEI corporate priorities
• Inclusion Initiatives: Ensured employees gained skills to create a culture of inclusion that fostered greater employee engagement and retention, supplier diversity, and customer satisfaction
• Large-scale Programming: Steered communications, tracking, and reporting by collaborating across functions, from IT and Data Analytics to Communications and L&D
• Financial Management: Stretched budget by tapping unused LMS resources and creating streamlined learning collection with consistent branding and messaging, organized into distinct learning paths
• Leadership: Developed team in program design, project management and execution, DEI metrics, change management, adult learning, stakeholder management, and working across matrix environments

Head of Global Training & Development at Shure Incorporated (2018-02 – 2021-06)

Privately held leader in sound and conferencing technology; est. $750M annual revenue, ~2500 global employees. Led global L&D organization for sound system tech enterprise across 32 countries. Built a globally inclusive learning center of excellence with a strategically aligned L&D plan to drive competitive advantage. Managed $450K budget, two direct reports and multiple global project teams.

• Led in-depth global learning needs assessment to establish foundations for Shure's L&D Center of Excellence
• Launched centralized learning hub (LMS and LXP) across 32 countries, accessed by 90% of global organization
• Delivered breakthrough management leadership program offering user flexibility and globally consistent, locally relevant content for hardware and software engineers, sales, marketing, finance and support teams.

Director of Global Talent Development at IOR Global Services (2016-01 – 2018-02)

Intercultural Development / Relocation Consulting; ~$15M annual revenue, 35 FT employees. Positioned IOR as a global partner in intercultural development, across increasingly responsible roles. Became a trusted partner to global Fortune 100 clients like Walmart, Starbucks, and Walgreens. Supported business development team to promote creative solutions and grow revenue. Nurtured relationships that led to long-term engagements.

• Grew intercultural training to 30% of global revenue by designing, selling, and delivering strategy-aligned learning programs for complex, global organizations
• Doubled pool of contract trainers and consultants with country-specific subject matter expertise from 90 to 170+ to increase capabilities globally
• Designed 100+ intercultural learning programs for large corporations, to create solutions for cultural M&A integration, team dynamics, leadership development, communication, expatriation

Director, Intercultural Training at IOR Global Services (2012-01 – 2016-01)

Manager of Intercultural Training at IOR Global Services (2009-01 – 2012-01)

Intercultural Training Consultant (Contract Consultant, 1999-2008) at IOR Global Services (2008-01 – 2009-01)

Global Role at U.S. Peace Corps

Global Role - English language and cultural instruction at IES

Head of London office - work exchange program and signatory at CIEE (Council on International Education Exchange)

MA in Adult Education – National Louis University

BA in Sociology & Journalism – University of Wisconsin, Madison