Jamie T.

Dynamic sales and business leader with 15+ years of experience in luxury retail and practice management. Combines a talent for team development, driving sales growth and creating an unsurpassed client experience. Fosters an entrepreneurial spirit with a creative eye for detail and passionate in helping people look and feel their very best.

Senior Medical Laser Technician/ Training Officer at Pain Free Life Centers (2019-10 – 2025-10)

Administered Class IV high-intensity cold laser therapy treatments and led comprehensive training programs for onboarded technicians.

• Administered Class IV high-intensity cold laser therapy treatments with a focus on compassionate care and technical excellence, in order to provide optimal wellness to every patient.
• Guided patients on their treatment plans and laser benefits; established continued care and patient retention through consultative sales process.
• Led and coached all onboarded technicians in a comprehensive training program including AIMLA certification, and ensured ongoing success through daily mentorship.
• Executed front desk operations in a fast-paced clinical setting; including scheduling, patient flow, and booking incoming leads through phone call consultations.

Practice Manager at Accents Cosmetic Surgery and Medical Spa/ Michigan Hair Restoration (2017-12 – 2019-10)

Increased annual revenue by 22% in first year while overseeing two locations and managing all staff development and patient consultations.

• Increased annual revenue target of the practice by 22% in first year. Responsible for team development, improved closing ratio of patient consultations, operational compliance, and utilization of internal and external marketing efforts.
• Oversaw two locations: the hiring, training and coaching of all staff to create a patient-centric, sales-focused culture.
• Supported sales process and consulted with clients in the role of patient care coordinator. Implemented sales goals for staff and held accountable in weekly/ monthly one-on-ones.
• Developed relationships with vendors/ business partners to increase practice profitability.
• Coordinated patient events and monthly promotions to maximize revenue and patient loyalty, while upholding the practice to the highest standards of delivering an exceptional client experience.
• Partnered with internal and external marketing teams to optimize social media accounts, website content, and SEO.

General Manager at Herve Leger by Max Azria (2008-07 – 2017-04)

Cultivated client-driven business by coaching and retaining top talent in a luxury boutique setting while exceeding monthly sales goals and increasing store performance.

• Cultivated a client-driven business by coaching, developing, and retaining top talent in a luxury boutique setting, with a focus on delivering an unsurpassed customer experience, floor supervision, building relationships and fostering an entrepreneurial spirit.
• Exceeded monthly sales goals, bonuses, and increased store comp performance on an annual basis.
• Executed all team training of product knowledge and company initiatives, and maintained flawless visual standards to drive sales.
• Partnered with corporate leadership to strategically select buys for the Midwest market and launch runway collections.
• Increased profitability through a culture of operational integrity and compliance in the workplace.
• Participated in new store/shop openings alongside district and corporate leadership.

Co-Manager/Store Manager at BCBG MaxAzria-Troy (2002-01 – 2008-07)

Led diverse teams of sales stylists and operational associates across multiple retail channels while driving business and overseeing all sales generation, HR, and operations.

• Led a diverse team of sales stylists, operational associates, and lower level management in multiple channels including retail, factory, and partner businesses.
• Drove business from the salesfloor in a fast-paced, high volume retail setting to ensure every customer was reached and delivered a top-notch guest experience.
• Oversaw all aspects of sales generation, HR, operations and visual merchandising, including the execution of all company directives, employee training, and conducting store visits with corporate directors.
• Partnered with the Regional Visual Manager for a district visual role, which included conducting store/shop visits to elevate merchandising standards within the market and executing all visual directives within home store. Participated in multiple new store/shop openings.
• Selected by the Regional Director to complete orientation, training and mentorship program of onboarded store managers.
• Met and exceeded store sales goals by leveraging top talent, maintaining operational excellence, and building strategic leadership skills.

Communications/Journalism – Harding University (1997-09 – 1999-05)