Senior Medical Laser Technician/ Training Officer at Pain Free Life Centers (2019-10 – 2025-10)
Administered Class IV high-intensity cold laser therapy treatments and led comprehensive training programs for onboarded technicians.
- Administered Class IV high-intensity cold laser therapy treatments with a focus on compassionate care and technical excellence, in order to provide optimal wellness to every patient.
- Guided patients on their treatment plans and laser benefits; established continued care and patient retention through consultative sales process.
- Led and coached all onboarded technicians in a comprehensive training program including AIMLA certification, and ensured ongoing success through daily mentorship.
- Executed front desk operations in a fast-paced clinical setting; including scheduling, patient flow, and booking incoming leads through phone call consultations.
Practice Manager at Accents Cosmetic Surgery and Medical Spa/ Michigan Hair Restoration (2017-12 – 2019-10)
Increased annual revenue by 22% in first year while overseeing two locations and managing all staff development and patient consultations.
- Increased annual revenue target of the practice by 22% in first year. Responsible for team development, improved closing ratio of patient consultations, operational compliance, and utilization of internal and external marketing efforts.
- Oversaw two locations: the hiring, training and coaching of all staff to create a patient-centric, sales-focused culture.
- Supported sales process and consulted with clients in the role of patient care coordinator. Implemented sales goals for staff and held accountable in weekly/ monthly one-on-ones.
- Developed relationships with vendors/ business partners to increase practice profitability.
- Coordinated patient events and monthly promotions to maximize revenue and patient loyalty, while upholding the practice to the highest standards of delivering an exceptional client experience.
- Partnered with internal and external marketing teams to optimize social media accounts, website content, and SEO.
General Manager at Herve Leger by Max Azria (2008-07 – 2017-04)
Cultivated client-driven business by coaching and retaining top talent in a luxury boutique setting while exceeding monthly sales goals and increasing store performance.
- Cultivated a client-driven business by coaching, developing, and retaining top talent in a luxury boutique setting, with a focus on delivering an unsurpassed customer experience, floor supervision, building relationships and fostering an entrepreneurial spirit.
- Exceeded monthly sales goals, bonuses, and increased store comp performance on an annual basis.
- Executed all team training of product knowledge and company initiatives, and maintained flawless visual standards to drive sales.
- Partnered with corporate leadership to strategically select buys for the Midwest market and launch runway collections.
- Increased profitability through a culture of operational integrity and compliance in the workplace.
- Participated in new store/shop openings alongside district and corporate leadership.
Co-Manager/Store Manager at BCBG MaxAzria-Troy (2002-01 – 2008-07)
Led diverse teams of sales stylists and operational associates across multiple retail channels while driving business and overseeing all sales generation, HR, and operations.
- Led a diverse team of sales stylists, operational associates, and lower level management in multiple channels including retail, factory, and partner businesses.
- Drove business from the salesfloor in a fast-paced, high volume retail setting to ensure every customer was reached and delivered a top-notch guest experience.
- Oversaw all aspects of sales generation, HR, operations and visual merchandising, including the execution of all company directives, employee training, and conducting store visits with corporate directors.
- Partnered with the Regional Visual Manager for a district visual role, which included conducting store/shop visits to elevate merchandising standards within the market and executing all visual directives within home store. Participated in multiple new store/shop openings.
- Selected by the Regional Director to complete orientation, training and mentorship program of onboarded store managers.
- Met and exceeded store sales goals by leveraging top talent, maintaining operational excellence, and building strategic leadership skills.
