Jamie Young

Higher Education and Property Operations professional with 10+ years of progressive experience leading residential operations, occupancy management, student and resident services, financial operations, collections, and team leadership. Proven ability to oversee complex operations, resolve financial and operational challenges, strengthen customer and resident experiences, and drive compliance and process improvements. Brings a strong combination of higher education, property management, financial administration, and leadership experience with a demonstrated ability to collaborate across departments and deliver operational results.

Student Accounts Manager at SAE Institute Atlanta (2024-09 – Present)

• Negotiates payment plans for all current and past due students by direct telephone and written correspondence.
• Monitors and tracks private loan balance reports.
• Prepares weekly balance reports to monitor cash flow.
• Research and resolve all short payments within educational compliance, departmental policies and procedures.
• Initiates correspondence regarding delinquency status; updates student account information.
• Performs detailed account reconciliation to resolve complex disputes receivable issues.
• Assists schools with the accounts receivable management process to ensure timely recovery of payments.

Accounting Coordinator at Savino Del Bene Global Logistics (2022-12 – 2023-12)

• Managed customer account activities including invoicing, payment tracking, account reconciliation, and discrepancy resolution.
• Reviewed account balances, payment history, and credit terms to support collections and reduce outstanding receivables.
• Investigated billing discrepancies by collaborating with customers, operations teams, and internal departments.
• Processed accounts payable requests and verified payment accuracy.
• Prepared reports and maintained financial records to support accounting operations.

Front Office Supervisor at McKibbon Hospitality (2023-08 – 2026-08)

• Lead front office operations while ensuring service excellence, policy compliance, and operational efficiency.
• Oversee cash handling procedures, daily audits, guest account accuracy, and reporting processes.
• Review guest ledgers, accounts receivable activity, and financial transactions for accuracy.
• Train and support team members to improve workflow and guest satisfaction.

Night Audit Supervisor at McKibbon Hospitality (2021-08 – 2022-12)

• Completed nightly financial audits ensuring accurate revenue reporting and account reconciliation.
• Balanced hotel revenue reports, cash transactions, and operational records.
• Resolved discrepancies and maintained financial accuracy across daily transactions.

Front Office Manager at MMI Hospitality Group (2014-04 – 2017-03)

• Managed guest reservations, identified upselling opportunities, and provided recommendations to enhance the overall guest experience.
• Resolved payment-related issues, including returned checks and credit card chargebacks, by processing incidents through Front Office systems, maintaining accurate documentation, and taking timely action to recover outstanding balances.
• Managed Accounts Receivable functions, ensuring invoices were accurately prepared, processed, and mailed daily in a timely manner.

Assistant Property Manager at Aspen Heights Partners (2019-09 – 2022-01)

• Managed resident accounts, outstanding balances, late fees, and collections efforts.
• Resolved resident concerns while maintaining customer satisfaction and operational standards.
• Processed account adjustments, deposits, and move-out charges.
• Supported leasing operations, reporting, and property performance initiatives.

Sales and Marketing Manager at Aspen Heights Partners (2019-06 – 2019-09)

• Increased brand awareness by executing innovative marketing campaigns and coordinating on-campus promotional events.
• Built and maintained positive industry relationships by conducting weekly market surveys and competitor analysis.
• Consistently met and exceeded property occupancy goals by implementing targeted initiatives, campaigns, programs, and events.
• Leveraged social media platforms to expand brand exposure, strengthen awareness, and foster client loyalty.

Property Manager at Nelson Partners Management (2017-03 – 2019-06)

• Managed daily property operations including resident relations, collections, leasing processes, and vendor coordination.
• Oversaw delinquency management efforts and enforced lease requirements, payment policies, and occupancy standards.
• Coordinated property inspections, resident concerns, maintenance requests, and operational improvements.
• Managed vendor relationships and monitored property conditions to maintain resident satisfaction.

Associates of Arts – Holmes Community College