Jan Arndorfer

Learning and development/facilitator with several years of experience training program, process, and compliance aspects of the mortgage industry.

Customer Service Representative (CSR) - The Iowa Clinic Pc - West Des Moines, IA

(2024-12)

• Greet patients entering The Iowa Clinic facility in Waukee
• Provide directions (is needed) to Doctor offices, imaging, Urgent Care etc.
• Assist patients as needed
• Hours are flexible and at will. Typically range from 15-20 hours per week
• Average in 2025 was 15 hours weekly
• No heavy lifting

Learning & Development Consultant - Wells Fargo & Company - Minneapolis, MN

(1997-08 - 2026-01)

• New hire mortgage training on systems and processes at Wells Fargo Home mortgage
• New hire sales management training
• Excellent facilitation skills
• Project management experience
• DISC & LMS Instructional Design experience

Mortgage Assistant - Wells Fargo Bank Na - Minneapolis, MN

(1997-08 - 2026-01)

• Working with high producing mortgage originator to increase sales and customer satisfaction
• Completed tasks on loans in process including gathering documentation, submitting to underwriting, running basic reports