Jane Frank

Results-driven sales and customer service professional with 3+ years of experience in outbound calling, telemarketing, customer engagement, and sales support. Skilled in building rapport, identifying customer needs, handling objections, following up with prospects, and working toward call and sales targets. Familiar with CRM systems, dialers, and remote collaboration tools.

Self-motivated, organized, and ready to contribute to lead qualification and appointment-setting goals in a remote, performance-focused team.

Sales Representative / Telemarketer - Affordable Rent to Own

(2023-02)

• Make outbound calls to prospective customers, introduce services, and generate interest.
• Engage prospects, address objections, and support conversion through persuasive communication.
• Work toward company call quotas and sales goals while maintaining professional customer interactions.

Sales Representative / Admin Manager - Areeks Garment Fashion House

(2010-11 - 2017)

• Responded to customer questions about products and services through phone, chat, and social media.
• Supported order handling, returns, exchanges, refunds, and customer follow-up.
• Provided clear product information and guidance to help customers make informed decisions.

Customer Service Representative / Customer Support - Glohog Co-operative

(2008-03 - 2010)

• Recorded customer details, interactions, and resolutions in CRM systems.
• Resolved customer concerns and escalated complex issues when necessary.
• Collected customer feedback and insights to support service improvement.

Multimedia Technology - SNIIT Polytechnic, Ifewara, Osun State (2014)

Government Girls Science Secondary School, Nasarawa State (2007)