Janelle Lee

Dynamic and experienced retail leader with 10+ years of success in customer-focused environments, specializing in store operations, team leadership, and sales growth. Proven ability to lead high-performing teams, enhance customer experiences, and manage multifunctional operations. Currently managing a nonprofit thrift store, blending retail expertise with a passion for community service.

Store Manager at Suncoast Humane Society Thrift Store (2024-09 – Present)

• Oversee daily operations of nonprofit thrift store benefiting animal welfare programs
• Lead, coach, and schedule team of staff and volunteers to meet sales goals and provide excellent service
• Manage inventory, donations intake, pricing, and merchandising for optimal flow and customer appeal
• Coordinate community engagement initiatives and fundraising promotions
• Ensure compliance with financial, safety, and organizational policies

Assistant Manager at Skechers (2022-11 – 2023-05)

• Supervised retail team to meet sales targets, support customers, and maintain operational standards
• Provided training, coaching, and recognition to motivate staff performance
• Managed opening/closing duties, cash handling, and safe counts as keyholder
• Conducted visual merchandising, product placement, and weekly store walkthroughs
• Resolved customer concerns and ensured an elevated in-store experience

Front Desk Supervisor / Acting General Manager (Weekends) at Punta Gorda Waterfront Hotel & Suites (2020-08 – 2022-04)

• Welcome and assist guests, manage bookings, and ensure smooth front desk operations
• Coordinate room readiness and resolve guest issues in collaboration with housekeeping and maintenance
• Perform night audits and settle end-of-day financials
• Step in as acting GM on weekends, managing staff and overseeing guest experience

Front of House Lead Hostess / Server at Scotty's Brewhouse (2016-06 – 2017-02)

• Managed front-of-house flow, coordinated seating, and supported a high-volume dining environment
• Delivered prompt and engaging service while handling food orders, phone inquiries, and takeout
• Promoted menu specials and ensured guest satisfaction throughout service
• Trained new hosts and ensured cleanliness and readiness of dining areas
• Followed health and safety standards while supporting both the host stand and waitstaff

Sales Representative at Aéropostale (2015-10 – 2017-06)

• Delivered friendly and knowledgeable customer service in a fast-paced retail environment
• Assisted with cash register operations, product recommendations, and inventory support
• Promoted store promotions and drove sales through upselling and customer engagement

High School Diploma – Venice High School