Sales Supervisor - Oakley - Garden City, NY
(2025-06)
Support the Store Manager with daily store operations, team leadership, customer experience, and sales performance.
- Lead by example on the sales floor by delivering personalized customer engagement and modeling strong selling behaviors.
- Coach and train associates on customer service, product knowledge, selling techniques, and effective customer interactions.
- Monitor team performance and support associates in achieving individual and store sales goals.
- Serve as a Meta Expert, educating customers on Meta smart glasses, Meta AI features, connectivity, and product functionality.
- Resolve escalated customer concerns professionally while maintaining a high level of customer satisfaction.
- Coordinate workload and daily priorities to maintain effective floor coverage and operational efficiency.
- Conduct operational audits and monitor inventory accuracy to support loss prevention and company standards.
- Train team members on product features, troubleshooting procedures, and customer service best practices.
- Support merchandising and product presentation while ensuring the sales floor remains organized, stocked, and customer-ready.
Co-Manager / Store Manager - Tillys - Garden City, NY
(2024-09 - 2025-05)
Led daily store operations while supervising, coaching, and developing associates in a high-volume retail environment.
- Motivated team members to achieve performance goals while maintaining strong customer service standards.
- Delegated daily responsibilities and prioritized workload to ensure efficient store operations and floor coverage.
- Trained and onboarded employees on company systems, customer service expectations, operational procedures, and compliance standards.
- Managed escalated customer concerns and provided solution-oriented resolutions.
- Monitored operational performance metrics and conducted audits to identify opportunities for improvement.
- Supported inventory accuracy and operational integrity through consistent auditing and adherence to company procedures.
- Maintained a positive, collaborative team environment focused on accountability, development, and customer satisfaction.
Assistant Manager - Banana Republic - Garden City, NY
(2024-05 - 2024-09)
Assisted with daily store operations, employee coaching, customer engagement, and performance tracking.
- Supported sales-floor execution and helped associates improve customer interactions and productivity.
- Used reporting and performance data to identify operational improvements and workflow efficiencies.
- Provided hands-on support resolving customer and system-related issues.
- Maintained company standards, operational procedures, and store documentation.
Assistant Store Manager / Store Manager - Bonobos - Garden City, NY
(2023-11 - 2024-03)
Supervised daily store operations and coordinated team responsibilities in a fast-paced customer-focused environment.
- Coached and developed associates to improve performance, productivity, and customer service.
- Improved onboarding and training processes to strengthen employee performance and accountability.
- Used data-driven decision-making to improve operational efficiency and inventory accuracy.
- Resolved escalated customer concerns while maintaining high service standards.
- Supported merchandising, inventory organization, and overall store presentation.
Assistant Manager - Arch Telecom / T-Mobile - Long Island, NY
(2023-02 - 2023-11)
Delivered high-level customer service and technical support in a fast-paced retail environment.
- Coached employees on customer engagement, product knowledge, troubleshooting, and secure handling of customer information.
- Assisted customers with device setup, connectivity, software troubleshooting, and account-related issues.
- Supported inventory management, auditing, and operational procedures.
- Handled high-volume customer requests while maintaining a solution-oriented approach.
Assistant Store Manager / Sales Manager - Yogibo, LLC - Garden City, NY
(2021-01 - 2023-02)
Supervised store operations and provided coaching, training, and performance support to associates.
- Helped drive customer engagement and sales performance through hands-on floor leadership.
- Analyzed operational data and implemented improvements to increase efficiency and reduce discrepancies.
- Resolved escalated customer concerns while maintaining strong service standards.
- Supported onboarding and training initiatives to improve team performance and accountability.
- Assisted with inventory management, merchandising, and maintaining an organized customer-ready sales floor.
