Phillip Henry

Customer-focused retail leader with 10+ years of experience supervising teams, driving sales performance, managing store operations, and delivering exceptional customer experiences in fast-paced retail environments. Proven ability to coach and develop associates, delegate daily responsibilities, manage escalated customer concerns, maintain inventory accuracy, and support merchandising standards. Experienced in partnering with store leadership to improve team performance, operational efficiency, and customer satisfaction.

Strong communicator and hands-on leader who thrives in high-volume environments and builds positive, inclusive teams.

Sales Supervisor - Oakley - Garden City, NY

(2025-06)

Support the Store Manager with daily store operations, team leadership, customer experience, and sales performance.

• Lead by example on the sales floor by delivering personalized customer engagement and modeling strong selling behaviors.
• Coach and train associates on customer service, product knowledge, selling techniques, and effective customer interactions.
• Monitor team performance and support associates in achieving individual and store sales goals.
• Serve as a Meta Expert, educating customers on Meta smart glasses, Meta AI features, connectivity, and product functionality.
• Resolve escalated customer concerns professionally while maintaining a high level of customer satisfaction.
• Coordinate workload and daily priorities to maintain effective floor coverage and operational efficiency.
• Conduct operational audits and monitor inventory accuracy to support loss prevention and company standards.
• Train team members on product features, troubleshooting procedures, and customer service best practices.
• Support merchandising and product presentation while ensuring the sales floor remains organized, stocked, and customer-ready.

Co-Manager / Store Manager - Tillys - Garden City, NY

(2024-09 - 2025-05)

Led daily store operations while supervising, coaching, and developing associates in a high-volume retail environment.

• Motivated team members to achieve performance goals while maintaining strong customer service standards.
• Delegated daily responsibilities and prioritized workload to ensure efficient store operations and floor coverage.
• Trained and onboarded employees on company systems, customer service expectations, operational procedures, and compliance standards.
• Managed escalated customer concerns and provided solution-oriented resolutions.
• Monitored operational performance metrics and conducted audits to identify opportunities for improvement.
• Supported inventory accuracy and operational integrity through consistent auditing and adherence to company procedures.
• Maintained a positive, collaborative team environment focused on accountability, development, and customer satisfaction.

Assistant Manager - Banana Republic - Garden City, NY

(2024-05 - 2024-09)

Assisted with daily store operations, employee coaching, customer engagement, and performance tracking.

• Supported sales-floor execution and helped associates improve customer interactions and productivity.
• Used reporting and performance data to identify operational improvements and workflow efficiencies.
• Provided hands-on support resolving customer and system-related issues.
• Maintained company standards, operational procedures, and store documentation.

Assistant Store Manager / Store Manager - Bonobos - Garden City, NY

(2023-11 - 2024-03)

Supervised daily store operations and coordinated team responsibilities in a fast-paced customer-focused environment.

• Coached and developed associates to improve performance, productivity, and customer service.
• Improved onboarding and training processes to strengthen employee performance and accountability.
• Used data-driven decision-making to improve operational efficiency and inventory accuracy.
• Resolved escalated customer concerns while maintaining high service standards.
• Supported merchandising, inventory organization, and overall store presentation.

Assistant Manager - Arch Telecom / T-Mobile - Long Island, NY

(2023-02 - 2023-11)

Delivered high-level customer service and technical support in a fast-paced retail environment.

• Coached employees on customer engagement, product knowledge, troubleshooting, and secure handling of customer information.
• Assisted customers with device setup, connectivity, software troubleshooting, and account-related issues.
• Supported inventory management, auditing, and operational procedures.
• Handled high-volume customer requests while maintaining a solution-oriented approach.

Assistant Store Manager / Sales Manager - Yogibo, LLC - Garden City, NY

(2021-01 - 2023-02)

Supervised store operations and provided coaching, training, and performance support to associates.

• Helped drive customer engagement and sales performance through hands-on floor leadership.
• Analyzed operational data and implemented improvements to increase efficiency and reduce discrepancies.
• Resolved escalated customer concerns while maintaining strong service standards.
• Supported onboarding and training initiatives to improve team performance and accountability.
• Assisted with inventory management, merchandising, and maintaining an organized customer-ready sales floor.

Associate Degree - Cybersecurity and Networking - DeVry University (2025-06 - 2026-02)

Undergraduate Certificate - Cyber Security - DeVry University (2024-03 - 2025-06)

Undergraduate Certificate - Information Technology Essentials - DeVry University (2024-03 - 2025-03)