Janet McCall

I have a background of more than 15 years of sales and customer service including B2B. I have also got more than 5 years management experience.

Solutions Specialist/ Key holder at Verizon Wireless (2007-07 – Present)

Assisted customers through retail sales of wireless solutions and accessories, account changes and services management.

• Assisted customers through retail sales of wireless solutions and accessories
• Assisted customers with questions and changes on their accounts and services
• Maintained and exceeded sales quotas through customer centered, progressive sales and service
• Developed skills through ongoing training and information research
• Maintained daily paperwork and cash drawer balances
• Established and maintained business accounts
• Assisted with inventory receiving, tracking and transfers

Customer Care Representative at AT&T Wireless (2006-08 – 2007-07)

Answered inbound calls in customer service department, assisted with account changes and technical troubleshooting.

• Answered inbound calls in a fast paced customer service department
• Assisted customers with questions and concerns about their equipment, bill or changes to their account in a timely and efficient manner
• Assisted with technical problems with wireless phones through inbound troubleshooting over the phone
• Notated any changes made to the account or any question that the customers may have had and the solutions

Assistant Librarian at Hockley County Memorial Library (2005-03 – 2006-06)

Cataloged materials, ran reports, planned summer programs, and maintained library operations.

• Cataloged materials for patron distribution
• Ran required reports
• Planned and implemented summer reading program
• Maintained daily money balances
• Assisted patrons with materials and the search thereof
• Requested and tracked interlibrary loans
• Maintain required CEU's
• Answered telephone calls
• Shelved material
• Maintained computer lab

Senior Business Assistant at Center for Campus Life (2004-06 – 2005-03)

Provided administrative and clerical support to Associate Directors, managed budgets and office operations.

• Assisted the Associate Directors of the Center for Campus Life administratively and clerically
• Maintained and monitored budgeted accounts
• Coordinated office machine contracts and repairs
• Tracked office inventory
• Maintained office information and databases
• Coordinated office correspondence
• Supervised student assistants
• Assisted in greeting visitors
• Taking incoming calls
• General customer service

Family Support Lead Coordinator at SHAPES Head Start (2003-07 – 2004-03)

Supervised staff, managed data entry, monitored team progress across multiple sites.

• Supervised seventeen staff members
• Completed data entry of staff and family information
• Monitored progress and needs of team consisting of four sites
• Implemented training and resource utilization
• Communicated with specialist teams on component requirements
• Scheduled staff
• Monitored time sheets
• Provided services to low income families

Family Support Worker at Head Start program (2003-01 – 2003-07)

Provided health, dental, and family resources to low income families.

• Provided health, dental, and family resources to low income families within the Head Start program
• Monitored family case load of fifty families within two counties
• Maintained client confidentiality
• Attended available training
• Assisted within other component areas when needed

Administrative assistant at Convergys Corporation (1999-05 – 2001-01)

Provided administrative support to multiple managers, managed data entry, supply ordering, and payroll.

• Completed data entry
• Assisted three operations managers and nine production managers
• Ordered and inventoried supplies
• Coordinated travel arrangements
• Distributed payroll
• Prepared mail for distribution and out going mail
• Organized billing list for proper client relations and billing
• Organized task involving financial data and employee information
• Involved with the creation and implementation of customer appreciation and contest

Customer Service Representative at Convergys Corporation (1998-08 – 2001-01)

Answered inbound calls for wireless customers and performed data entry.

• Answered inbound calls for wireless customers
• Performed data entry for each call to ensure accurate and timely information for the client

Customer service representative at Convergys Corporation (1998-08 – 1999-05)

Answered inbound calls for wireless customers and performed data entry.

• Answered inbound calls for wireless customers
• Performed data entry for each call to ensure accurate and timely information for the client

Therapist technician III at Amarillo State Center (1995-04 – 1998-06)

Provided care for mental health and mental retardation clients, implemented behavior therapy.

• Provided a safe home environment for mental health and mental retardation clients
• Implemented and tracked behavior therapy
• Taught home living skills
• Supervised medication
• Completed data entry of client records, schedules, and required paperwork

Bachelor of Business Administration in Business Administration – Lubbock Christian University (1999-01 – 2002-12)

– West Texas A&M University (1991-01 – 1993-05)

Associate of Science in Biology – South Plains College (1988-08 – 1990-08)

Accounting – S. College