Janet Williams

Experienced in Customer Service and data compliance. Versed in documentation management, CRM and technical support.

Compliance Coordinator at Privatus Care Solutions (2024-10 – 2026-01)

• Created reports summarizing findings from internal audits, assessments, and evaluations of employee.
• Advised employees of best practices related to meeting compliance requirements.
• Prepared training material and online in service topics for expired New York State and company.
• Assisted in the development of weekly spreadsheets related to compliance policies and procedures.

Customer Service Agent I at Quest Diagnostics (2022-02 – 2023-01)

• Conducted thorough interviews with life insurance applicants, gathering detailed medical and financial histories.
• Utilized Amazon C4 Call Management System to efficiently manage and document call attempts and results.
• Responded promptly to client needs, ensuring compliance with all policies and procedures.

Contact Tracer at New York State Department of Health (2020-11 – 2021-06)

• Contacted individuals potentially exposed to COVID-19, ensuring confidentiality and compliance HIPAA training.
• Trained on government CommCare system and MS Office for data management and reporting.
• Participated in extensive training and mentorship to enhance tracing effectiveness.

Medical Front Desk at Long Island Temps (2016-02 – 2018-04)

• Scheduled appointments and managed patient collection accounts with accuracy.
• Handled patient check-ins and co-pay collections, ensuring smooth front desk operations.
• Answered phone inquiries, providing excellent customer service to patients.

Medical Records Clerk at Winthrop University Hospital (2006-12 – 2011-06)

• Validated patient demographics and managed medical records in compliance with HIPAA.
• Screened insurance coverage and assisted patients with appointments.
• Documented activities in IDX system, ensuring accurate patient records.

Certification in New York State Notary Public/Signing Agent – My Computer Career Center (2030-03)

Certification in Medical Billing and Coding – My Computer Career Center (2015-01)

Liberal Arts in Business Management – Nassau Community College (2006-06)