Janice Cobb

IT Process and Quality Assurance Specialist with 15+ years of federal IT experience supporting organization divisions through comprehensive product and process audits, process optimization initiatives, and cross‑departmental collaboration. Skilled in evaluating end‑to‑end workflows, identifying systemic gaps, and implementing practical improvements that enhance operational performance.

IT Specialist, GS-2210-14 at National Archives and Records Administration (NARA) (2021-12 – 2025-08)

• Served as an audit liaison for the test, configuration management and release management staff to clarify audit requirements to increase their knowledge by 75%
• Develop and maintain detail monthly briefing presentation for audit recommendations using pivot charts and timelines.
• Scheduled and facilitate monthly meetings with five division Point of Contacts (POCs) to review open recommendations.
• Data manager of audit recommendations using MS Excel and audit tool.
• Drafted a Standard Operating Procedure (SOP) for the Audit Liaison process.
• Drafted a user’s guide focusing on primary tool modules.
• Gathered and clarified stakeholder requirements across IT functions, translating findings into process improvements aligned with organizational goals.
• Serving the Information Services (I) Organization as a Configuration Management (CM) Specialist performing detail CM activities for requested Information Technology (IT) projects.
• Provided CM support to program and project managers from inception to retirement of their projects.
• Baseline IT Project deliverables and work products throughout the project’s development life cycle using the version control CM database tool Polytron Version Control System (PVCS)
• Reviewed the Software Development Lifecycle (SDLC) for a project lifecycle process.
• Conduct qualitative research of functional area activities and advise management of audit results for process improvement.
• Designed, documented, and implemented workflows for configuration management and product deployment, improving consistency and accountability across release activities.
• Created MS Excel spreadsheets using formulas for pivot tables and data visualization.
• Implemented process and procedures and facilitate ongoing operational improvements across IT teams.
• Used Microsoft Project to develop and monitor project schedules, milestones, and delivery activities.
• Coordinator and moderator for peer reviews.
• Successfully participated in two Standard Capability Maturity Model Integration (CMMI) Appraisal Method for Process Improvement (SCAMPI) assessments, supporting evidence collection, process evaluation and improvement activities.

Management and Program Analyst, GS-0343-13 at National Archives and Records Administration (NARA) (2018-06 – 2021-12)

IT Specialist, GS-2210-13 at National Archives and Records Administration (NARA) (2008-03 – 2018-06)

Bachelor of Science – South Carolina State University