Legal Administrative Specialist, GS-11 - U.S. Office of Personnel Management
(2024-06)
- Review case files and various digital database entries to determine a retiree's entitlement under the Civil Service Retirement System (CSRS) and/or Federal Employees Retirement System (FERS)
- Respond to inquiries from internal and external customers via email, phone, and mailed correspondence, providing clear and accurate information per federal law and provisions
- Verify documentation and update records within automated systems to ensure proper classification and adjudication of retirement claims
Medical Receptionist - Ascend Physical Therapy & Wellness
(2024-01 - 2024-05)
- Managed front-desk operations, including patient scheduling and documentation, to ensure accuracy of both digital and paper files
- Processed payments, referrals, signed plan of care notes, and other files in accordance with procedural requirements
- Maintained, organized, and archived secure records in compliance with confidentiality and regulatory policies
Research Assistant - George Mason University - Fairfax, VA
(2022-12 - 2023-08)
- Conducted independent research on three technologies utilized by the top fifty police departments in the United States
- Demonstrated proficiency in Microsoft Excel, Word, and PowerPoint to conduct research, organize findings, and present results to a team
- Collaborated with a team to analyze findings among all researched technologies
Pet & House Sitter - Self-Employed
(2021-09 - 2024-06)
- Provided in-home pet care in adherence to proper procedure as communicated by each client to ensure pet safety and comfort
- Recorded activities and maintained communication logs for client review
- Established and maintained effective relationships with clients and their pets to enable exceptional future service
