Isabel Ayala

Skilled researcher and analytical problem solver committed to public service. Adept in accurately processing, tracking, and safeguarding sensitive information and materials. Strong written, oral, and interpersonal communication skills gained through education and work experience.

Legal Administrative Specialist, GS-11 - U.S. Office of Personnel Management

(2024-06)

• Review case files and various digital database entries to determine a retiree's entitlement under the Civil Service Retirement System (CSRS) and/or Federal Employees Retirement System (FERS)
• Respond to inquiries from internal and external customers via email, phone, and mailed correspondence, providing clear and accurate information per federal law and provisions
• Verify documentation and update records within automated systems to ensure proper classification and adjudication of retirement claims

Medical Receptionist - Ascend Physical Therapy & Wellness

(2024-01 - 2024-05)

• Managed front-desk operations, including patient scheduling and documentation, to ensure accuracy of both digital and paper files
• Processed payments, referrals, signed plan of care notes, and other files in accordance with procedural requirements
• Maintained, organized, and archived secure records in compliance with confidentiality and regulatory policies

Research Assistant - George Mason University - Fairfax, VA

(2022-12 - 2023-08)

• Conducted independent research on three technologies utilized by the top fifty police departments in the United States
• Demonstrated proficiency in Microsoft Excel, Word, and PowerPoint to conduct research, organize findings, and present results to a team
• Collaborated with a team to analyze findings among all researched technologies

Pet & House Sitter - Self-Employed

(2021-09 - 2024-06)

• Provided in-home pet care in adherence to proper procedure as communicated by each client to ensure pet safety and comfort
• Recorded activities and maintained communication logs for client review
• Established and maintained effective relationships with clients and their pets to enable exceptional future service

Bachelor of Arts - Criminology, Law and Society - George Mason University