Jannatul Ferdous

Reliable and detail-oriented professional with 10+ years of experience in office support, business analysis, customer service, documentation, reporting, data entry, and administrative coordination. Skilled in handling confidential information, maintaining accurate records, preparing reports, supporting teams, and communicating professionally with staff, clients, and leadership. Strong background using Microsoft Office, SharePoint, MS Teams, CRM systems, and online business tools.

Seeking to support Young World Physical Education's After School Enrichment Programs through organized, accurate, and dependable office support.

Operational Lead / Business Analyst / Capture Analyst - iLynx - Remote, VA

(2023-01)

• Provide administrative, operational, and business support for federal, state, and local opportunity tracking and proposal activities.
• Perform detailed data entry, research, and tracking of business opportunities, internal records, and reports.
• Prepare executive dashboards, status reports, pipeline updates, and performance summaries.
• Coordinate with subject matter experts, executives, and team members to collect, verify, and organize information.
• Support proposal and compliance documentation for RFI, RFP, and RFQ responses.
• Manage confidential business and contract-related information with professionalism and accuracy.
• Use Microsoft Office, SharePoint, MS Teams, HubSpot, ADP, Unanet, and other office systems.
• Improved payroll accuracy by 30%, increased resource utilization by 20%, and reduced project approval cycle time by 15%.

Business Analyst / QA Analyst - iLynx - Springfield, VA

(2014-01 - 2015-12)

• Supported business operations through documentation, requirements tracking, testing coordination, and stakeholder communication.
• Collected, organized, and documented business requirements, workflows, business rules, and tracking materials.
• Maintained organized records and supported issue tracking, reporting needs, and documentation updates.
• Reduced requirements gaps by 25%, decreased UAT preparation time by 40%, and reduced manual reporting by 15%.

Customer Service Representative - Banner Life Insurance Company

• Provided customer support, handled inquiries, maintained accurate information, and supported reporting activities.
• Improved reporting accuracy by 15% through careful review and attention to detail.

Assistant Teacher - North Druid Hills Child Development Center

• Supported daily classroom operations, communicated with parents and staff, maintained organized materials, and assisted with student activities in a structured environment.

Pharmacy Technician - Active License

• Supported pharmacy operations requiring accuracy, confidentiality, customer service, and attention to detail when handling sensitive customer and health-related information.

Bachelor - Computer Science & Engineering - Bangladesh University (2005)