Jannell Murphy

Commercial Loan Coordinator

Talent

Port Orchard, WAMember since August 14, 2026

Member & Customer ServiceHigh-Volume Call & Transaction SupportLoan Processing & DocumentationWire Transfers & ACH ProcessingCompliance (BSA/AML, OFAC, Reg E)Account Research & Problem ResolutionRisk Mitigation & Verification ProceduresMicrosoft Office (Excel, Word, Outlook)Cross-Functional CollaborationFinancial Services Operations

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Member & Customer ServiceHigh-Volume Call & Transaction SupportLoan Processing & DocumentationWire Transfers & ACH ProcessingCompliance (BSA/AML, OFAC, Reg E)

About

Organized and customer-focused operations professional with extensive experience coordinating complex workflows, managing high-volume client communications, and ensuring exceptional service from start to finish. Known for building strong customer relationships, solving problems efficiently, and collaborating across teams to keep operations running smoothly. Brings a strong background in banking operations, loan processing, scheduling, documentation management, and delivering accurate, timely results in fast-paced environments.

Experience

Commercial Loan Coordinator - Kitsap Bank

(2024-03 - 2025-12)

Managed a high-volume portfolio of commercial and construction loans from approval through closing.
Reviewed and verified documentation to ensure compliance with underwriting and regulatory requirements.
Served as a primary point of contact for borrowers and internal partners, resolving issues and providing timely updates.
Maintained accurate, audit-ready loan files and proactively addressed documentation deficiencies.

Digital Payment Specialist - Heritage Bank

(2023-03 - 2024-03)

Processed high-volume wire transfers and ACH transactions with exceptional accuracy.
Investigated and resolved payment discrepancies while adhering to internal controls and compliance standards.
Assisted customers and internal teams with transaction-related inquiries and issue resolution.

Transaction Coordinator / Operations Specialist - Builders Capital

(2021-11 - 2022-12)

Reviewed loan documentation, monitored loan progress, and coordinated funding activities.
Conducted audits, tracked outstanding conditions, and ensured documentation completeness.
Collaborated with borrowers, inspectors, and lending teams to support a positive client experience.

Loan Support Specialist - Columbia Bank

(2018-09 - 2021-11)

Collected borrower documentation and prepared underwriting packages.
Cleared loan conditions and maintained compliance with lending guidelines.
Coordinated with third parties to support efficient loan processing.

Title & Insurance Representative - TAPCO Credit Union

(2017-04 - 2018-09)

Processed lien releases and UCC filings while maintaining accurate records.
Resolved title-related issues and supported members with professionalism and attention to detail.