Jantoria Farmer

Results-driven operations and hospitality leader with a proven record of rapidly advancing through multiple leadership positions based on performance, accountability, and operational excellence. Experienced managing high-volume hospitality operations, leading cross-functional teams, overseeing inventory and retail operations, coordinating large-scale events, and delivering exceptional guest experiences. Strong background in staff development operational efficiency, conflict resolution, inventory control, and customer satisfaction.

Combines years of healthcare leadership with hospitality management experience to build high-performing teams, improve daily operations, and maintain exceptional service standards in fast paced environments. Recognized for taking initiative, developing employees through coaching and mentorship, and leading by example while consistently exceeding operational expectations.

FOH Manager / Hospitality Manager - TopGolf - Fort Myers, FL

(2025-10)

• Oversee daily operations across multiple departments within a high-volume entertainment and hospitality venue while ensuring operational excellence and exceptional guest satisfaction.
• Lead, coach, mentor, and develop team members and supervisors through ongoing performance management, accountability, and real-time operational support.
• Manage retail inventory operations by monitoring product movement, forecasting inventory needs, ordering merchandise, maintaining stock levels, and minimizing product shortages.
• Coordinate venue event operations from preparation through execution, ensuring seamless communication between departments while delivering an exceptional experience for guests.
• Drive operational efficiency by assigning labor, balancing staffing levels, resolving workflow challenges, and maintaining company service standards during peak business periods.
• Analyze operational needs and proactively implement process improvements that increase productivity, enhance guest experiences, and improve team performance.
• Resolve complex guest concerns using effective problem-solving and service recovery techniques while maintaining Topgolf's hospitality standards.
• Ensure compliance with company policies, safety procedures, sanitation standards, and operational expectations.

Certified Nursing Assistant - Lee Health - Fort Myers, FL

(2019-11 - 2026-03)

• Cross-trained in four specialized hospital departments, providing adaptable and clinically excellent care to diverse patient populations.
• Selected as a Lead Preceptor responsible for training, mentoring, and onboarding newly hired nursing assistants to ensure competency, confidence, and compliance with hospital standards.
• Nominated by peers and leadership and selected as the recipient of the CNA Excellence Award for outstanding clinical performance, exceptional patient advocacy, teamwork, and dedication to excellence in healthcare.
• Collaborated with interdisciplinary healthcare teams to deliver high-quality patient-centered care within fast-paced acute environments.
• Prioritized patient safety while managing multiple responsibilities and maintaining exceptional attention to detail in high-pressure situations.
• Built strong relationships with patients, families, nurses, and physicians through compassionate communication and professionalism.

Team Lead - TopGolf - Fort Myers, FL

(2025-07 - 2025-10)

• Led multiple operational departments, supporting venue leadership to enhance daily operations.
• Supervised team members across several areas to maintain productivity, accountability, and exceptional guest service.
• Assisted with staffing decisions, labor deployment, coaching, and performance management.
• Recognized for strong leadership and promoted to Hospitality Manager after demonstrating consistent operational excellence and leadership potential.

Flight Attendant - Envoy Airlines - Fort Worth, TX

(2022-10 - 2023-07)

• Ensured passenger safety and delivered exceptional customer service in compliance with FAA regulations.
• Successfully promoted and sold the company's branded credit card by educating passengers on program benefits and creating personalized value-based conversations.
• Consistently identified sale opportunities while maintaining a premium onboard customer experience.
• Managed onboard food and beverage service while balancing hospitality, efficiency, and passenger satisfaction.
• Effectively resolved customer concerns and adapted quickly to changing situations in a fast-paced, highly regulated environment.

High School Diploma - Cape Coral High School Cape Coral, FL

Associate of Arts - Florida SouthWestern State College (2027-05) Fort Myers, FL