Assistant Store Manager at Lowe's Home Improvement (2023-07 – Present)
- Led team recruitment, training, and management to foster collaboration and high performance
- Resolved customer concerns, ensuring satisfaction and loyalty
- Oversaw inventory, pricing, and merchandising for operational efficiency
- Collaborated on sales goals, developed action plans, and analyzed sales data
- Maintained compliance with company policies and procedures
- Coach associates through on-the-job feedback and structured follow-ups, strengthening skills and fostering reliable performance under pressure.
Department Manager at Lowe's Home Improvement (2018-01 – 2023-07)
- Oversaw sales operations and implemented strategies to achieve targets
- Managed inventory, coordinated orders, and maintained accurate stock levels
- Led, trained, and evaluated sales associates, fostering team development
- Resolved customer issues and ensured high service standards
- Planned sales promotions and analyzed performance to optimize results
- Optimized staff scheduling based on peak traffic patterns to sustain service coverage, improving transaction flow and customer experience during busy periods.
Sales Specialist at Lowe's Home Improvement (2013-06 – 2018-07)
- Exceeded sales targets through lead generation and tailored solutions
- Increased customer retention by delivering exceptional service and follow-up
- Trained new representatives, raising team productivity by 30% within six months
- Managed sales pipeline, achieving a 15% boost in overall sales productivity
- Maintained department appearance and stock levels
- Assisted customers with loading and needs
- Built relationships with contractors
- Prepared store for showroom readiness daily
Customer Service Associate at Lowe's Home Improvement (2010-08 – 2013-06)
- Maintained department appearance and stock levels
- Assisted customers with loading and needs
- Built relationships with contractors
- Prepared store for showroom readiness daily
