Customer Service Representative - Parchments Bookstore - Albuquerque, NM
(2018-08 - 2020-12)
- Assist customers in locating desired products and guide them in making informed purchasing decisions.
- Promote in-store events and sales to boost customer engagement and drive sales.
- Provide detailed product explanations, emphasizing key features to enhance product appeal.
- Participate in inventory receiving and management, including data entry and stock tracking.
- Mentor and train new employees on daily operations and customer service best practices.
Shift Lead & Coffee Roaster - Sopo Coffee Co. - Albuquerque, NM
(2020-12 - 2022-09)
- Supervised daily operations, ensuring smooth workflow and adherence to company standards.
- Delivered exceptional customer service, fostering a welcoming and Christ-centered environment.
- Trained new employees on coffee preparation, customer interaction, and company policies.
- Gained hands-on experience in coffee roasting, bean selection, and inventory management to ensure product consistency.
- Managed team schedules, resolved customer concerns, and implemented strategies to improve service efficiency.
- Promoted community engagement by building strong relationships with customers through personalized interactions.
Audio Editor & Engineer - KLYT- Calvary Church Radio - Albuquerque, NM
(2022-09)
- Edit and engineer high-quality audio broadcasts, ensuring clarity and consistency across programming.
- Provide voiceovers, announcements, and promotional material, maintaining a professional and engaging tone.
- Manage station databases, including music libraries, schedules, and listener data to streamline operations.
- Collaborate with the programming team to create content that aligns with the station's mission of uplifting the Christian community.
- Troubleshoot technical issues with audio equipment and software to ensure uninterrupted broadcasts.
- Support audience engagement efforts through effective communication and promotion of station events.
Warehouse Personnel - Johnstone Supply - Albuquerque, NM
(2025-07 - 2026-08)
- Received, inspected, and accurately processed incoming shipments of HVAC and plumbing supplies to maintain inventory accuracy.
- Organized and stored products in designated locations while adhering to safety and efficiency standards.
- Prepared and staged outgoing orders for delivery, ensuring correct quantities and proper packaging.
- Operated warehouse equipment (including forklifts and pallet jacks) and maintained a clean, safe work environment.
- Assisted with inventory counts, stock replenishment, and basic data entry to support warehouse operations.
- Collaborated with team members and supervisors to meet daily productivity and order-fulfillment goals.
