Jarrod Cook

I am a person who is organized, loves solving problems and creating workflows and structure, and enjoys challenges. I enjoy learning new things and growing what skills I have.

Accounts Manager at Team Enoch (2024-01 – Present)

• Managed the accounts of the customers with maintenance memberships, including scheduling benefits, renewing memberships and updating information as needed.
• Signed up new maintenance membership plans.
• Acted as liaison to property management companies for Team Enoch, providing necessary on-boarding, communicating with property managers, accepting work orders, invoicing work orders and providing proper information to online portals for the companies.
• Worked with residents of rental properties to schedule and relay information to Team Enoch teams as well as the property managers.

HVAC Sales Manager at Team Enoch (2023-08 – 2024-01)

• Responsible for reaching out to potential customers to engage and gather information about their needs.
• Create competitive estimates for their projects
• Follow up with customers as needed.

Plumbing Assistant Manager at Team Enoch (2021-02 – 2023-08)

• Helped manage the plumbing team but managing schedules, creating estimates, and talking to customers that were escalated due to a pressing need to help find a solution to their problem.
• Scheduled subcontractors for needed jobs.
• Managed warehouse inventory.
• Answered customer phone calls. Scheduled jobs or directed them to the correct department.
• Followed up with customer inquiries
• Reached out to potential leads to schedule or answer any questions

Customer Service Representative at Team Enoch (2020-10 – 2021-02)

• Answered customer phone calls. Scheduled jobs or directed them to the correct department.
• Followed up with customer inquiries
• Reached out to potential leads to schedule or answer any questions

Assistant Director of Operations at LEI Home Enhancements (2018-01 – 2020-06)

• Ran day-to-day operations of a marketing team, including mapping areas, running meetings, and analyzing data to help improve performance.
• Ran sales appointments in customers' homes, demonstrated products, writing contracts for customers wanting to buy.
• Recruited new marketing reps and ran interviews during.
• Trained new recruits both in the field and in the office.

Warehouse and Project Manager at Allied Outdoor Solutions (2015-11 – 2016-07)

• Opened warehouse for carvestone crews to gather materials.
• Took inventory of materials daily and weekly.
• Performed maintenance in warehouse as needed.
• Received shipments and put product in warehouse, often using forklift.
• Scheduled concrete projects, talking directly with customers and crews to coordinate.
• Ran on-site meeting with customer and head of crew to begin each project.
• Collected payment from customers upon completion of project.

Warehouse and Project Manager at Allied Outdoor Solutions (2018-03 – 2018-07)

• Opened warehouse for carvestone crews to gather materials.
• Took inventory of materials daily and weekly.
• Performed maintenance in warehouse as needed.
• Received shipments and put product in warehouse, often using forklift.
• Scheduled concrete projects, talking directly with customers and crews to coordinate.
• Ran on-site meeting with customer and head of crew to begin each project.
• Collected payment from customers upon completion of project.

Science Teacher at North Crowley High School (2016-07 – 2017-09)

• Designed lesson plans to teach curriculum of several different science subjects including chemistry, astronomy, and geology.
• Used technology to aid in teaching and engaging students.
• Managed classroom according to district conduct rules.
• Communicated with parents to keep them informed of issues in the classroom.

B.S. in Geology – University of Illinois, Urbana-Champaign (2006-08 – 2011-12)

B.S. in Secondary Education – Illinois State University (2012-01 – 2013-05)