Passenger Service Supervisor - HHS Aviation – Delta Air Lines
(2024-01)
- Manage passenger services including check-in, boarding, and baggage operations for high-volume airline operations.
- Lead pre-departure briefings while ensuring compliance with operational procedures and FAA safety regulations.
- Implemented customer feedback initiatives that improved service quality and passenger satisfaction
Sales Associate - WHSmith North America
(2024-01 - 2024-12)
- Exceeded monthly sales goals through exceptional customer service and product recommendations.
- Maintained merchandising standards and inventory accuracy.
- Supported daily retail operations in a fast-paced airport environment
- Accepted a promotion opportunity to join HHS Aviation supporting Delta Air Lines in a passenger service role
Shipping & Order Fulfillment Associate - Bakery Express
(2024-01 - 2024-12)
- Managed high-volume bakery goods order fulfillment and shipping operations
- Introduced process improvements that reduced shipping errors by 15%.
- Left position to pursue a better career opportunity
Customer Service Manager - Kishor International (Custom House Agents) - India
(2018-01 - 2023-12)
- Directed customs compliance operations while maintaining a zero-violation record.
- Negotiated freight rates with shipping lines and airlines, reducing operational costs by 20%.
- Developed customer engagement strategies that increased repeat business by 25%.
Professor & Director - Export Import Training Institute - India
(2009-01 - 2023-12)
- Founded an export-import training institute recognized by the Government of India.
- Developed a comprehensive 400-page export curriculum under the MSME initiative.
- Conducted educational seminars and awareness programs at universities promoting careers in international trade.
- Trained entrepreneurs and business owners in export-import business operations and global trade practices.
Chief Executive Officer - Singh & Sharda Associates – Pre-Owned Vehicle Dealership
(2007-01 - 2023-12)
- Managed sourcing and importation of pre-owned vehicles, including Honda, Toyota, and Suzuki brands.
- Ensured compliance with customs and international trade regulations.
- Increased market share by 37% through strategic marketing and business development initiatives.
Manager / Supervisor - CanAM Consultants - India
(2004-01 - 2006-12)
- Coordinated international university recruitment and outreach programs.
- Assisted students with overseas educational opportunities and admissions processes.
- Helped increase international student enrollment through targeted recruitment efforts.
Director of Exports - Self-Employed Export Business - India
(1986-01 - 2004-12)
- Exported garments, food products, bicycles, and engineering goods to markets in the Middle East, Europe, the United States, and Canada.
- Managed European export operations and negotiated supplier and customer contracts.
- Implemented operational improvements that reduced turnaround times by 30%.
Founder & Managing Director - Senior Exports Company
(1985-01 - 2023-12)
- Founded and operated a successful international import-export business serving markets across Asia, the Middle East, Europe, North America, Africa, and Oceania.
- Negotiated supplier contracts and logistics agreements, reducing procurement costs by up to 35%.
- Directed all aspects of export operations including market research, sourcing, freight management, customs compliance, and client acquisition.
- Organized seminars and training programs for entrepreneurs to enhance international trade knowledge and business development skills.
- Business operations concluded following acquisition/takeover by another entity
