Aquatics Operations Manager - Wild Adventures Theme Park - Valdosta, GA
(2025-01)
- Oversaw daily aquatics operations in a high-volume environment, ensuring safety, efficient staffing, and strong guest experience
- Supervised and scheduled lifeguard teams, maintaining consistent zone coverage and operational readiness
- Enforced safety standards and led emergency response efforts, including incident documentation and follow-up
- Conducted routine audits to ensure compliance with safety, cleanliness, and company policy
- Supported hiring, onboarding, and training of staff, including lifeguard certification and recertification preparation
- Managed staffing challenges (call-outs, no-shows) by coverage to staff team to maintain safe operations
- Collaborated with leadership and HR on staffing, performance management, and employee relations
- Addressed guest concerns promptly, maintaining a positive and professional experience
- Contributed to workforce planning initiatives to improve staffing problems and operational efficiency
- Facilitated smooth collaboration between departments through clear communication channels
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
Aquatics Area Supervisor - Wild Adventures Theme Park - Valdosta, GA
(2023-03 - 2025-01)
- Supervised daily operations across assigned areas, ensuring safety, efficiency, and adherence to standards
- Led, coached, and developed team members to improve performance and maintain accountability
- Monitored and enforced compliance with company, safety, and operational policies
- Managed staffing coverage, adjusting in real time to maintain seamless operations
- Managed staffing coverage, adjusting in real time to maintain operations
- Oversaw completion and accuracy of operational reports and documentation
- Resolved guest concerns promptly, delivering positive and professional experiences
- Collaborated with leadership to support staffing, training, and operational goals
- Maintained strong reliability, professionalism, and adherence to attendance standards
Head Guard - Wild Adventures Theme Park - Valdosta, GA
(2021-06 - 2023-03)
- Performed all duties while providing leadership and oversight of daily aquatic operations
- Ensured compliance with safety, operational, and company standards to maintain a secure environment
- Created comprehensive and accurate location-level documentation and reports
- Trained and evaluated staff, signing off on required skills and readiness
- Coached and motivated team members to improve performance and maintain accountability
- Supported efficient operations by upholding service, safety, and quality standards
- Delivered excellence, reliability, and adherence to interactions
- Delivered excellent guest experiences through professional guest interactions
- Maintained strong reliability, punctuality, and adherence to performance expectations
- Assisted with additional operational responsibilities as needed
Lifeguard - Wild Adventures Theme Park - Valdosta, GA
(2019-04 - 2021-06)
- Ensured compliance with company, park, and safety policies, maintaining a safe and efficient environment
- Consistently upheld guest service standards, creating positive, memorable experiences
- Accurately completed and maintained operational and departmental documentation
- Followed and enforced safety protocols, including proper use of personal protective equipment (PPE)
- Demonstrated flexibility by supporting operations across multiple areas as needed
- Maintained professionalism, reliability, and adherence to attendance and performance standards
- Represented the organization positively in all guest and team member interactions
- Performed additional duties as assigned to support overall park operations
