Jasmin Hammond

Operations-focused leader with experience managing high-volume, safety-critical environments. Proven ability to lead and develop teams, maintain strict compliance with safety and operational standards, and adapt quickly to staffing and operational challenges. Strong background in guest service, incident response, and workforce coordination, with a consistent track record of delivering efficient operations and positive customer experiences.

Aquatics Operations Manager - Wild Adventures Theme Park - Valdosta, GA

(2025-01)

• Oversaw daily aquatics operations in a high-volume environment, ensuring safety, efficient staffing, and strong guest experience
• Supervised and scheduled lifeguard teams, maintaining consistent zone coverage and operational readiness
• Enforced safety standards and led emergency response efforts, including incident documentation and follow-up
• Conducted routine audits to ensure compliance with safety, cleanliness, and company policy
• Supported hiring, onboarding, and training of staff, including lifeguard certification and recertification preparation
• Managed staffing challenges (call-outs, no-shows) by coverage to staff team to maintain safe operations
• Collaborated with leadership and HR on staffing, performance management, and employee relations
• Addressed guest concerns promptly, maintaining a positive and professional experience
• Contributed to workforce planning initiatives to improve staffing problems and operational efficiency
• Facilitated smooth collaboration between departments through clear communication channels
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth

Aquatics Area Supervisor - Wild Adventures Theme Park - Valdosta, GA

(2023-03 - 2025-01)

• Supervised daily operations across assigned areas, ensuring safety, efficiency, and adherence to standards
• Led, coached, and developed team members to improve performance and maintain accountability
• Monitored and enforced compliance with company, safety, and operational policies
• Managed staffing coverage, adjusting in real time to maintain seamless operations
• Managed staffing coverage, adjusting in real time to maintain operations
• Oversaw completion and accuracy of operational reports and documentation
• Resolved guest concerns promptly, delivering positive and professional experiences
• Collaborated with leadership to support staffing, training, and operational goals
• Maintained strong reliability, professionalism, and adherence to attendance standards

Head Guard - Wild Adventures Theme Park - Valdosta, GA

(2021-06 - 2023-03)

• Performed all duties while providing leadership and oversight of daily aquatic operations
• Ensured compliance with safety, operational, and company standards to maintain a secure environment
• Created comprehensive and accurate location-level documentation and reports
• Trained and evaluated staff, signing off on required skills and readiness
• Coached and motivated team members to improve performance and maintain accountability
• Supported efficient operations by upholding service, safety, and quality standards
• Delivered excellence, reliability, and adherence to interactions
• Delivered excellent guest experiences through professional guest interactions
• Maintained strong reliability, punctuality, and adherence to performance expectations
• Assisted with additional operational responsibilities as needed

Lifeguard - Wild Adventures Theme Park - Valdosta, GA

(2019-04 - 2021-06)

• Ensured compliance with company, park, and safety policies, maintaining a safe and efficient environment
• Consistently upheld guest service standards, creating positive, memorable experiences
• Accurately completed and maintained operational and departmental documentation
• Followed and enforced safety protocols, including proper use of personal protective equipment (PPE)
• Demonstrated flexibility by supporting operations across multiple areas as needed
• Maintained professionalism, reliability, and adherence to attendance and performance standards
• Represented the organization positively in all guest and team member interactions
• Performed additional duties as assigned to support overall park operations

High School Diploma - Lowdes High School (2020-05)