Medical Support Specialist - Evergreen Family Health - Williston, Vermont
(2021-09)
- Maintains and protects confidentiality of patient information.
- Checks patients in and out of the clinic in a professional, hospitable, and helpful manner.
- Answered telephone inquiries professionally and courteously, identifying practice name and ensuring helpful communication.
- Schedules patient appointments in accordance with the scheduling guidelines established by the Practice Manager.
- Reschedules patient appointments at request of patient or in response to change in provider schedule.
- Directs incoming calls to appropriate department.
- Communicates with the clinical area about patients waiting time and priority of being seen and when physician called out of office during office hours.
- Managed incoming and outgoing faxes to facilitate timely communication among staff and external partners.
- Manage consultation referrals from internal and external sources.
- Process incoming web encounters from patient portal.
- Maintained a clean, welcoming, and professional environment for patients and staff.
- Performs related work as required.
- Performed various special projects, focusing on billing and management.
- Processed patient medical records in the EMR, correcting entries and attaching scanned documents.
Shipping Clerk - Vermont Nut Free Chocolate - Colchester, US
(2018-06 - 2021-08)
- Converted orders and picked and packed items. Created shipping labels, determined shipping methods, added ice packs to shipping boxes, sealed packages, and loaded the UPS truck at the end of the day.
- Cross-trained in various job areas.
- Processed outgoing shipments for Vermont Nut Free Chocolate products.
- Maintained accurate inventory records of shipping materials and supplies.
- Coordinated with carriers for timely pickup and delivery of packages.
Receptionist/Office Assistant - Gordini USA - Essex Junction, US
(2019-01 - 2021-01)
- Coordinated clerical and administrative tasks, ensuring accurate data processing and organized record-keeping.
- Operated central telephone system, efficiently directing incoming calls to appropriate departments.
- This role routinely uses standard office equipment such as computers, phones, copiers, postage machine & handles filing of company records. Order. Purchasing orders.
- I was also trained to enter and process orders.
- Gained training in conducting daily deposits of incoming checks to secure company funds.
- Supported owner with various clerical tasks, contributing to streamlined operations.
Scheduling Specialist - Evergreen Life Services
(2016-02 - 2017-11)
- Coordinated clerical and administrative tasks, ensuring accurate data processing and organized record-keeping.
- Operated central telephone system, efficiently directing incoming calls to appropriate departments.
- This role routinely uses standard office equipment such as computers, phones, copiers, postage machine & handles filing of company records. Order. Purchasing orders.
- I was also trained to enter and process orders.
- Gained training in conducting daily deposits of incoming checks to secure company funds.
- Supported owner with various clerical tasks, contributing to streamlined operations.
- Answering and directing phone calls.
- Processed referrals and managed medical records daily, ensuring compliance with HIPAA guidelines.
- Coordinated booking and rebooking of appointments, along with processing payments and billing for office visits.
- Create and schedule referrals, appointments, CT, X-Rays.
- Executed administrative tasks to enhance overall office operations.
Customer Service Agent - United Airlines - South Burlington, US
(2014-01 - 2016-03)
- Answering and directing phone calls.
- Answered an average of 8 calls per day by addressing customer inquiries, solving problems and providing needed details and answered questions.
- Ensured passenger satisfaction with each transaction.
- Processed baggage claims efficiently at the service desk.
- Processed high volume of paperwork and baggage claims daily.
- Kept weekly inventory of supplies, reordered and organized back stock room.
