Jasmine Castillo

Customer-oriented sales associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor

Order Filler at Sam's Club (2025-05 – 2025-10)

• Accurately select, pack, and prepare orders for customers arrival
• Label, stage and prepare orders for customers
• Pick best quality product's including fresh foods
• Maintained a cleaned and organized work area
• Consistently prepared and staged orders within timeframe requirements

Sales Representative at Premium Retail Services (2024-04 – 2025-02)

• Maintained a clean and organized inventory
• Anticipated customer needs, providing them with excellent customer service
• Meticulously handled POS system transactions, including credit, cash, exchanges, returns and refunds to ensure accurate cash flow
• Actively stayed informed about latest sales offerings and loyal programs

Server at Yanagi Sushi & Japanese Restaurant (2023-11 – 2024-03)

• Served breakfast, and lunch to 50-100 customers a day
• Memorize over 30 menu items and rotating specials in order to give customized recommendations to customers
• Successfully resolved conflict resulting in customers satisfaction 100% of the time
• Warmly greeted customers and developed relationships resulting in loyal customers

Mobile Expert at T-Mobile (2022-03 – 2023-03)

• Maintained sound knowledge of company product suites.
• Performed in-store product demonstrations at assigned events.
• Monitored wireless sales space to establish familiarity with various carriers.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Upsold customers by recommending accessories and promotions to increase revenue.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Informed customers of current store promotions to encourage additional sales purchases.

Server at Waffle House (2021-11 – 2022-03)

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Increased sales significantly by upselling higher-end products to customers.

Front Desk Associate at Holiday Inn (2021-07 – 2021-12)

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Collected room deposits, fees and payments.
• Entered customer data into room system and updated information whenever patrons changed rooms.

High school diploma – Blooming Grove High School (2017-08 – 2021-05)