Jasmine Cobb

Strategic Engagement & Project Manager with a proven record of guiding complex enterprise initiatives, strengthening executive alignment, and driving disciplined project execution across high-volume workstreams. Adept at interpreting governance requirements, assessing delivery risks, and coordinating cross-functional teams to ensure compliant, on-time outcomes. Recognized for structured communication, operational clarity, and turning ambiguity into actionable direction for leadership and project teams.

Engagement Manager / Senior Consultant - APEX SYSTEMS

(2026-01)

IT Staffing & Consulting

• Direct end-to-end delivery operations for large-scale enterprise consulting engagements, serving as a strategic liaison between clients, consultants, recruiters, account managers, and leadership.
• Analyze complex client structures, project dependencies, and cross-team relationships to proactively assess delivery risks and execute mitigation strategies.
• Evaluate project milestones, delivery constraints, and operational blockers, applying professional judgment to escalate issues and drive timely resolutions.
• Facilitate executive steering meetings to present risk profiles, interpret project impacts, and align leadership on strategic next-step actions.
• Produce precise, data-driven financial and risk communications summarizing status, delivery impacts, and actionable recommendations for executive stakeholders.
• Secured approval for a new billable Engagement Manager role with a previously hesitant client by demonstrating disciplined execution, risk mitigation, and team success.
• Identify operational gaps in onboarding, reporting, and compliance processes; implement scalable improvements adopted across multiple accounts.

Project Specialist - APEX SYSTEMS

(2025-01 - 2026-01)

• Delivered $2M in booked spread through accurate financial tracking, precise documentation, and strict adherence to governance requirements.
• Managed consultant lifecycle activities, onboarding programs, workforce operations, compliance initiatives, contract administration, and project governance across Fortune 500 accounts.
• Supported PMO processes including governance documentation, compliance tracking, and standardized reporting to enhance operational efficiency and stakeholder visibility.

Project Coordinator - APEX SYSTEMS

(2022-07 - 2025-01)

• Directed project workflows and documentation processes, tracking milestones, managing schedules, and enforcing compliance with client standards.
• Supported leadership meetings with structured notes, risk summaries, and follow-up actions to maintain project momentum.
• Developed and refined onboarding and reporting workflows to improve operational efficiency and stakeholder visibility.

Project Manager - COLLABERA (Contractor for Verizon)

(2022-01 - 2022-07)

• Led cross-functional teams by developing shared processes and documentation aligning Walgreens stakeholders, Verizon engineers, and project teams.
• Coordinated team and customer meetings to establish milestones, communicate process changes, and track project status.
• Monitored and documented project activities using G Suite, Excel, Webex, and Wheelhouse to ensure smooth migration execution.

Regional Operations Specialist III - CHARTER COMMUNICATIONS

(2020-01 - 2022-01)

• Executed Regional Node Health projects by coordinating across regional leaders and technical teams to meet deadlines and improve service performance.
• Analyzed operational metrics to identify factors impacting project completion and recommended data-driven corrective actions.
• Identified network outages and impairments, prepared tickets, and engaged fix agents to minimize customer impact.

Regional Support Center Rep III - CHARTER COMMUNICATIONS

(2017-09 - 2020-01)

• Monitored real-time performance of field technicians and optimized schedules to maintain productivity.
• Mentored new and current agents to improve service quality and de-escalated customer concerns to support technician on-time arrival rates.

Customer Service Manager - WALMART

(2014-11 - 2017-09)

• Led customer service desk and front-end teams to deliver fast, friendly support, consistently reducing wait times and improving store satisfaction scores.
• Managed escalated customer concerns, complex returns, and policy-sensitive situations with professionalism, protecting store revenue while maintaining positive relationships.

Master of Science - Industrial and Organizational Psychology - Grand Canyon University (2020-04)

Bachelor of Arts - Psychology - East Carolina University (2017-05)