Jasmine Flunder

Seeking Customer Service Rep role with 9 years of experience; adept in issue resolution and enhancing customer satisfaction. Skilled in patient registration, appointment scheduling, and maintaining HIPAA compliance. Proven track record in sales growth and effective communication management.

Medical Scheduler at Northside Hospital (2018-03 – 2024-04)

• Managed a high volume of inbound calls, ensuring efficient message recording and accurate call routing to appropriate staff.
• Maintained compliance with HIPAA standards, safeguarding patient privacy and security during information collection and communication.
• Streamlined patient registration processes, preparing documentation and arranging appointments, contributing to the department's operational efficiency.
• Answer incoming calls in a professional, accurate, timely and courteous manner.
• Ascertain the nature of the call and record information in the Communication Log.
• Look up member information using proprietary ASH systems and provide information to the caller.
• Forward logs requiring further research to the appropriate department.
• Transfer callers to the appropriate queue if question is of a more complex issue (claims, authorizations, etc.).
• Utilize appropriate resources, including those online; to provide timely responses.
• Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
• Document all calls appropriately.
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests for internal and external customers and/or clients, as required.

Customer Service Representative at Buzy Bee Lawncare Services LLC (2019-01 – 2024-03)

• Resolved customer inquiries effectively, ensuring satisfaction through diligent follow-up and communication for issue resolution.
• Escalated intricate customer issues to appropriate team members for advanced resolution, maintaining service quality.
• Enhanced data integrity by conducting meticulous reviews of production data and accurately updating missing invoice information.

Hybrid Medical Assistant/Scheduler at CVS Minute Clinic (2009-07 – 2012-04)

• Accurately maintained medical records and coordinated appointment scheduling, ensuring streamlined patient administration and compliance with healthcare regulations.
• Processed insurance documentation efficiently, facilitating patient access to necessary medical care and reducing administrative bottlenecks.
• Supported pharmacy operations by managing prescription refills under physician oversight and performed essential clerical tasks to aid in operational efficiency.

Associate Degree in N/A – Gwinnett Technical College

Diploma in N/A – South Gwinnett High School (2008-05)