Medical Scheduler at Northside Hospital (2018-03 – 2024-04)
- Managed a high volume of inbound calls, ensuring efficient message recording and accurate call routing to appropriate staff.
- Maintained compliance with HIPAA standards, safeguarding patient privacy and security during information collection and communication.
- Streamlined patient registration processes, preparing documentation and arranging appointments, contributing to the department's operational efficiency.
- Answer incoming calls in a professional, accurate, timely and courteous manner.
- Ascertain the nature of the call and record information in the Communication Log.
- Look up member information using proprietary ASH systems and provide information to the caller.
- Forward logs requiring further research to the appropriate department.
- Transfer callers to the appropriate queue if question is of a more complex issue (claims, authorizations, etc.).
- Utilize appropriate resources, including those online; to provide timely responses.
- Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.
- Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
- Document all calls appropriately.
- Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
- Responds to requests for internal and external customers and/or clients, as required.
Customer Service Representative at Buzy Bee Lawncare Services LLC (2019-01 – 2024-03)
- Resolved customer inquiries effectively, ensuring satisfaction through diligent follow-up and communication for issue resolution.
- Escalated intricate customer issues to appropriate team members for advanced resolution, maintaining service quality.
- Enhanced data integrity by conducting meticulous reviews of production data and accurately updating missing invoice information.
Hybrid Medical Assistant/Scheduler at CVS Minute Clinic (2009-07 – 2012-04)
- Accurately maintained medical records and coordinated appointment scheduling, ensuring streamlined patient administration and compliance with healthcare regulations.
- Processed insurance documentation efficiently, facilitating patient access to necessary medical care and reducing administrative bottlenecks.
- Supported pharmacy operations by managing prescription refills under physician oversight and performed essential clerical tasks to aid in operational efficiency.
