Jasmine Randall

IT professional with more than six years of experience across healthcare, government, and corporate environments, supporting enterprise systems, end users, data, and technical operations. Hands-on experience with Microsoft 365, Microsoft Intune, Azure AD / Microsoft Entra ID, Azure Virtual Desktop, Windows environments, account administration, MFA, endpoint security, SharePoint Online, and Group Policy. Experienced in incident resolution, identity and access support, root-cause troubleshooting, technical documentation, user training, and secure handling of sensitive information.

Combines a Computer Information Systems education with cybersecurity knowledge and strong customer-service and cross-functional communication skills.

Systems Admin 1 - Palco - Maumelle, Arkansas

(2026-03 - 2026-08)

• Provide technical support for remote users and enterprise systems, troubleshooting Windows workstations, applications, access issues, and permissions.
• Administer and support Microsoft 365, Azure AD / Entra ID, Microsoft Intune, Azure Virtual Desktop, and related identity and endpoint-management functions.
• Reconcile Azure AD account attributes and group membership to restore user access and support identity and access requirements.
• Use Microsoft Defender to remediate malware and document quarantines to maintain endpoint security posture.
• Develop SharePoint Online runbooks for recurring incidents to improve consistency and reduce technician time per ticket.
• Diagnose Windows boot and operating-system issues using Event Viewer and Safe Mode.
• Provide remote support through NinjaOne to install business applications and adjust user permissions.
• Conduct IT training and provide user guidance on systems, tools, reporting processes, and technical procedures to improve adoption, reduce recurring questions, and strengthen documentation.
• Document incidents, troubleshooting steps, resolutions, and recurring technical issues to support knowledge sharing and operational improvement.

TPL Analyst / Help Desk Technician - Gainwell Tech (Contract)

(2025-06 - 2026-03)

• Provided technical and workflow support for electronic claims and documentation systems in a high-volume government environment.
• Investigated system discrepancies and operational issues using structured troubleshooting and root-cause analysis.
• Managed high-volume queues while maintaining SLA response timelines and detailed issue documentation.
• Supported secure data-handling practices and maintained accurate records in accordance with organizational requirements.
• Utilized multiple databases, EMR systems, case-management systems, and Microsoft Office applications to track and resolve work.

Insurance Analyst / IT Technical Support Specialist - AbbVie (Contract)

(2022-06 - 2025-07)

• Provisioned Azure AD accounts and assigned groups and MFA settings according to onboarding requirements.
• Assisted with project planning, task tracking, technical documentation, and deadline management for IT infrastructure and security initiatives.
• Diagnosed EMR access errors and restored clinician login rights using Windows event logs.
• Maintained HIPAA-compliant handling of sensitive data during incident investigations and technical documentation.
• Delivered remote support for digital healthcare platforms and enterprise claim systems.
• Coordinated technical processes across departments, tracked issue resolution, and identified recurring gaps for workflow improvement.

Associate of Applied Science - Computer Information Systems - Pulaski Technical College (2024-08 - 2026-05)

Bachelor of Business Administration - Computer Information Systems and Finance - University of Central Arkansas (2028-05)