Max Cathala

IT professional with nearly 10 years of broad, hands-on experience supporting and managing diverse technology environments. Experienced in working independently or within small teams, providing a versatile understanding of IT systems, troubleshooting, security, and day-to-day operations. After pursuing a career in law enforcement, I am returning to the IT field with a strong technical foundation, adaptability, and a proven ability to learn and manage a wide range of technologies.

Deputy at Monroe County Sheriff's Office (2026-04 – 2026-08)

• Collaborated with a highly trained team to achieve departmental objectives in a fast-paced, high-stress environment.
• Enforced applicable laws while protecting the rights, safety, and well-being of Monroe County residents.
• Prepared accurate, comprehensive reports in accordance with departmental policies and documentation standards.
• Utilized strong communication and interpersonal skills to de-escalate conflicts and achieve safe outcomes.

IT Specialist at CRF First Choice (2020-09 – 2026-04)

• Independently managed all IT operations for Indianapolis and Bloomington satellite offices, including technical support, systems administration, equipment deployment, on and off-site troubleshooting, and MDM.
• Collaborated with headquarters to manage back-end IT operations, develop IT strategies, and ensure compliance with HIPAA, state, and industry standards.
• Led company-wide migration from legacy on-prem infrastructure to Office 365 cloud environment and conducted training on new industry standards and practices.
• Researched and negotiated long-term, high-value IT vendor contracts to optimize cost efficiency and support business performance.

System Specialist at Music For All (2018-08 – 2020-09)

• Managed IT operations for a mobile nonprofit organization, overseeing Microsoft 365, Salesforce, user accounts, MFA, communications, and endpoint security.
• Administered user access and credentials while maintaining secure, reliable technology across a distributed workforce.
• Modernized legacy systems and implemented technology improvements to improve efficiency and security.
• Trained personnel on new systems and processes, supporting smooth transitions and user adoption.

BS in Computer Graphic Technologies – IUPUI (2018)