Caregiver
(2024-06)
- Provided assistance and support to individuals due to age, illness, disability, or other limitations
- Worked closely with the Hospice team to ensure quality of care
- Demonstrated physical and emotional commitment to the well-being of individuals cared for
- Contacted service providers by phone to schedule appointments
- Managed and administered medications
- Provided first aid and prepared meals for patients
- Delivered excellent in-home care, ensuring patients were comfortable and satisfied
- Built and maintained effective relationships with patients and family members
- Prioritized and managed time effectively
- Worked in a sensitive environment providing end-of-life care
Inside Sales Representative - Angi Ads
(2024-01 - 2024-06)
- Sold the company's digital advertising campaigns (Angi Ads) to service providers to expand their network
- Contacted service providers by phone to discuss value proposition, products, and advertising options
- Overcame objections and negotiated advertising solutions
- Advised service providers on how to build relationships with homeowners
- Guided service providers through the background check, authorization, and approval process
- Researched service providers using internal notes, company websites, and other public information
- Built and maintained effective relationships
- Prioritized and managed time effectively while working in a fast-paced, deadline-driven environment
Nursing Recruiting and Placement - Atlas Medstaff
(2023-01 - 2023-10)
- Engaged with applicants and maintained relationships with nurses
- Ensured all employees maintained high-quality standards and were satisfied with placements
- Maintained exceptional communication with management
Zaxby's District Manager - Chicken Scratch Holdings
(2013-03 - 2022-09)
- Maintained superior service quality while managing four stores with over 200 employees and a combined $15M in annual sales
- Ensured all employees maintained high-quality health and food safety standards
- Achieved exceptional Health Department inspection scores across locations
- Excelled during franchise inspections and audits while maintaining high levels of customer satisfaction and operational efficiency
- Implemented new processes and procedures to streamline operations within the restaurants
- Earned the respect of employees by leading by example
Zaxby's Lee Branch Store General Manager - Chicken Scratch Holdings
(2007-04 - 2013-03)
- Responsible for opening a new location and overseeing design and implementation of corporate requirements
- Hired, trained, and supervised a staff of 50+ employees
- Streamlined drive-through speed of service while maximizing sales and profits
- Maintained supply inventory and placed food orders
- Won the Golden Zeggy award (Zaxby's equivalent of the nationwide store of the year)
Zaxby's Pelham Training Store Assistant General Manager - Chicken Scratch Holdings
(2005-01 - 2007-04)
- Provided an effective, fun approach to leadership for the team
- Operated the store in adherence with store policies and guidelines
- Monitored the quality of customer service throughout the store
- Maintained exceptional community and customer relations
- Responsible for interviewing, hiring, and training associates
- Created work schedules and assigned employees to specific tasks and shifts
